Global ECM Architect III

GM Financial•Irving, TX

8d•Hybrid

About The Position

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact. The Global ECM Architect III is a technical subject matter expert for our ECM platforms (IBM’s ECM suite of products including but not limited to Cloud Pak for Business Automation (CP4BA), FileNet, Business Automation Workflow, Datacap, Content Collector, ECM System Monitor, etc). This includes, but is not limited to, analysis, design, project estimation, as well as product support and systems administration. This position will be responsible for providing installations, upgrades, technical guidance and specialized support for the development and implementation of ECM-based applications and solutions. This position involves direct coordination with other team members, departments, business partners and outside vendors on project management.

Requirements

Advanced experience with ECM Platform Administration
Advanced knowledge of industry-standard ECM tools including but not limited to IBM Cloud Pak for Business Automation, FileNet, Business Automation Workflow, Datacap, Content Collector, ECM System Monitor, etc.
Proficiency in scripting (bash/Python, Red Hat Ansible) and Git-based workflows
Extensive experience in performing Root Cause Analysis and Problem Management
Extensive knowledge of enterprise database technologies such as Oracle, Microsoft SQL Server, PostgreSQL, etc.
Hands-on experience operating OpenShift (IPI/UPI installs, bare metal, virtualization integration)
Metrics and Monitoring: Splunk, AWS CloudWatch, Kafka, IBM ECM System Monitor
In-depth knowledge of security frameworks (e.g., ISO 27000, NIST, FFIEC, etc.)
Knowledge of cloud-native container technologies such as Docker, Kubernetes, Red Hat OpenShift, etc.
Proficiency with Ansible and Terraform
Strong Linux (RHEL) administration, networking (CNI, VLANs, DNS, TLS), and storage (CSI/NFS/iSCSI/Ceph)
5-7 years of prior analysis experience in an Information Technology environment and respective business area required
3-5 years of work experience in implementing, configuring, customizing, upgrading, managing and troubleshooting ECM platforms required
High School Diploma or equivalent required
Bachelor’s Degree in related field or equivalent work or military experience required

Responsibilities

Administer the configuration and set-up, manage the upgrades and patching of our ECM platforms (IBM Datacap, CP4BA, FileNet, Case Manager, BAW, ICC, ESM, etc.)
Ensure our platforms and solutions are following modern standards and look for opportunities to implement new technologies
Maintain a production-first mindset focused on scale, uptime, and ability to rapidly triage/resolve production issues
Interface with customers to provide issue resolution for products and solutions
Interface with software vendors and suppliers in support of business applications software
Perform vulnerability assessment, remediation, and reporting for the DPS platform and all its components
Provide technical demonstrations/presentations to IT leadership, business partners, and project stakeholders
Promote a cooperative and productive team environment
Work closely with internal business units and IT partners to facilitate project completion
Be available for an on-call rotation to participate in deployment, troubleshooting, and communication efforts outside of normal business hours