Global Delivery Services Lead - Chicago, Illinois (Hybrid)

QTech • Chicago, IL

5d • Hybrid

About The Position

This role is for a Global Delivery Services Lead based in Chicago, Illinois, operating in a hybrid work model. The position is long-term and requires candidates to be on a W2 basis, with no C2C arrangements allowed.

Requirements

• 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven track record in building or scaling IT shared services or global delivery centers across multiple regions.
• Strong understanding of ITIL-based operations, global service delivery, and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.
• Fluent and professional English—verbal and written.
• Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership.

Nice To Haves

• Experience in nearshore/offshore delivery models.
• Background in enterprise-level IT operations (Service Desk, Infrastructure, Cloud, Security, Applications, etc.).
• Experience in high-growth environments with large-scale ramp-ups (200–500+ resources).
• PMP, ITIL, or similar certifications are a plus.

Responsibilities

• Build or scale IT shared services or global delivery centers across multiple regions.
• Manage ITIL-based operations, global service delivery, and multi-tower integration.
• Collaborate effectively with senior leadership in complex, multinational environments.
• Communicate and present information effectively to executive-level stakeholders.
• Ensure fluent and professional English communication, both verbal and written.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed