Global Customer Success Manager

Hexagon Mining • Tucson, AZ

5d

About The Position

The Global Customer Success Manager is responsible for developing and enabling the Customer Success Program, ensuring regional teams have the tools, processes, and resources to deliver consistent, high-quality customer experiences. This role focuses on program design, enablement, and cross-regional alignment, supporting the regional teams responsible for delivering the Customer Success Program. This role involves close collaboration with various departments to deliver value to our customers and maintain Hexagon's leadership in digital reality solutions for the mining industry.

Requirements

• 5+ years in Customer Success, ideally in a global capacity.
• 5+ years practical mining experience
• 10+ years professional experience
• Strong knowledge of CS methodologies and metrics.
• Excellent communication and stakeholder management skills.
• Ability to design scalable processes and enablement programs.
• Working knowledge of Mining Technologies

Nice To Haves

• Experience with Salesforce, Tableau, Highspot or other commercial software.
• Consultancy/advisory experience in a customer-facing role

Responsibilities

• Develop and refine global Customer Success frameworks, processes, and KPIs.
• Create enablement resources and training for regional Customer Success teams.
• Drive alignment and consistency across regional delivery of the Customer Success Program.
• Collaborate with cross-functional teams to integrate Customer Success initiatives into broader business strategies.
• Actively peer review and collaborate with the team to support the betterment of the individuals and team.
• Undertake various assigned initiatives that are designed to further Hexagon’s success.
• Actively pursue industry participation, including development and presentation of papers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees