Customer Success Manager

Jungle Scout • Chicago, IL

10d • Onsite

About The Position

Jungle Scout is seeking a driven and customer-obsessed Customer Success Manager to support a portfolio of some of the world’s most promising emerging brands. This is a full-time, on-site role in Chicago focused on managing a high-volume book of business—typically 40–60 accounts—while driving renewals, adoption, and long-term value.
In this scaled CSM role, you’ll balance strategic relationship management with operational excellence, proactively engaging customers, identifying risk and growth opportunities, and ensuring clients consistently realize ROI from Jungle Scout’s platform. You’ll partner closely with Sales, Support, Product, and Marketing to deliver an exceptional customer experience at scale.

Requirements

• Experience in Customer Success, Account Management, or Client Services in a high-volume or scaled model
• Proven ability to drive customer satisfaction, retention, and renewal outcomes
• Strong relationship-building skills with a consultative approach
• Analytical mindset with the ability to interpret customer data and uncover actionable insights
• Excellent communication, presentation, and problem-solving skills
• Highly organized, proactive, and comfortable managing competing priorities in a fast-paced environment
• Ability to collaborate effectively with cross-functional teams
• Bachelor’s degree in Business, Marketing, or a related field

Nice To Haves

• Experience in ecommerce, SaaS, or technology preferred

Responsibilities

• Manage and nurture a portfolio of 40–60 customer accounts with a focus on retention and renewals
• Serve as the primary post-sale contact, building trusted relationships with ecommerce leaders and operators
• Drive product adoption and value realization through regular touchpoints, enablement sessions, and best-practice guidance
• Proactively identify churn risk and expansion opportunities using customer usage data and insights
• Analyze customer feedback and performance metrics to inform engagement strategies and internal improvements
• Partner cross-functionally with Sales, Support, Product, and Marketing to resolve issues and enhance the customer journey
• Advocate for customers internally while helping shape scalable success programs
• Maintain accurate records, health scores, and renewal forecasts in CRM and customer success platforms

Benefits

• The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun.
• A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training.
• Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers.
• Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity.
• Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering.
• Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees.
• Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level