Customer Success Manager

Twitch•New York City, NY

10d

About The Position

As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue. We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our 1P clients. The ideal candidate will have experience with client management, media planning, and campaign operations. You can work in San Francisco, CA or New York, NY.

Requirements

4+ years of online media/planning experience
Experience helping clients execute media campaigns
Excellent written, presentation and oral communication skills
Excellent collaboration skills
Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
Works well with others in high-energy environment with minimal supervision
Experience and comfortability working with technical product teams

Nice To Haves

Work experience in online media
Previous agency experience

Responsibilities

Campaign Management: Work with the finance team on any client approvals and revenue recognition
Own pre-sale process related to media planning and internal IOs
Be client facing point of contact to ensure smooth execution and delivery
Guide clients through internal purchasing tools
Client Management: Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
Assist in pre-sale pipeline management, reporting, and opportunity accuracy
Work with Campaign Operations to troubleshoot live campaigns
Maintain up-to-date knowledge of Twitch's site features and products