Global Customer Success Readiness Program Manager

Hewlett Packard Enterprise • Spring, TX

1d • Hybrid

About The Position

Global Customer Success Readiness Program Manager This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Description Summary: Seeking a Global Customer Success Readiness Program Manager to drive Customer Success Business Requirements upfront as part of NSI with the Hybrid Cloud BU ensuring clear success metrics, well defined playbooks, working with the BU to achieve solution readiness from a customer point of view and in support of Customer Success Managers (CSM) in terms of activation, onboard, and adoption. This role will also focus on continuously improving and influencing NSI processes and related CS resources that ensure Customer Success Managers (CSM) and Geos are prepared to achieve exceptional value to existing GreenLake customers. The ideal candidate will bring strong BU NSI process knowledge, apply critical-thinking and prioritize for value realization, take initiative and demonstrate strong BU & cross-functional engagement as well as stakeholder collaboration, combine program management discipline with customer success expertise, skilled at scaling positive momentum and impact across multiple Geos, and effectively managing a closed-loop cycle of CS Business Requirements and Geo insights and clearly representing and progressing with the BU to achieve CS readiness

Requirements

• BA or BS degree in Business, or Computer Science.
• 8+ years of experience in services industry experience.
• Expertise and knowledge in NSI/BU Processes, Skilled Program Management, Product Marketing, Hybrid Cloud Solutions knowledge preferred.
• Superior writing and presentation skills, NSI/BU process knowledge, financial accumen, cross-functional team management capabilities, Program Management.
• Consultative selling, business case development and solution positioning skills.
• Ability to interact with all levels of the company, including senior management, BU Teams, and global account teams.
• High levels of tact, diplomacy, and stakeholder engagement.
• Accountability
• Action Planning
• Active Learning
• Active Listening
• Bias
• Business Growth
• Business Planning
• Coaching
• Commercial Acumen
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Customer Experience Strategy
• Data Analysis Management
• Data Collection Management (Inactive)
• Data Controls
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Long Term Planning
• Managing Ambiguity
• Personal Initiative

Nice To Haves

• Advanced University degree preferred.
• Prior experience & knowledge of SFDC and Certinia, a plus.
• Intellectual Curiosity (Inactive)

Responsibilities

• Drive Customer Success Business Requirements upfront NSI with the Hybrid Cloud BU
• Be well-versed in Geo business performance. Understand key opportunities and inhibitors to achieving Customer Success Priorities and Business Requirements.
• Engage Geo's and advocate for closed-loop Geo feedback and cadence, In partnership CS Geos, Hybrid Cloud GTM, Hybrid Cloud BU
• Establish measurement framework and KPIs for readiness initiatives (e.g., time-to-first-value, time-to-value, activation, onboard & adoption rates, renewal/expansion impact. Track Geo activation, onboarding, adoption, KPIs, advance via Management of Change (MoC).
• Ensure CS Practices Readiness for NSI/Offer sold under GreenLake motion (activation, onboard, adoption).
• Own change management: prepare teams for process changes, manage communications with CS Engagment Lead and CS Enablement Lead, and minimize disruption during transitions.
• Design and run readiness experiments and pilots to validate new processes

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level