Customer Success Program Architect

Jobgether

8h

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Program Architect in United States.
This is a senior, strategic role responsible for designing and implementing scalable customer success programs for complex, global clients. The Customer Success Program Architect will guide global account strategies, ensure alignment across multiple teams, and drive measurable outcomes that support both corporate and local business objectives. This role blends deep business insight with technical program expertise, requiring leadership in change management, adoption strategy, and enterprise-scale program execution. You will serve as a trusted advisor to executive stakeholders, orchestrate cross-functional initiatives, and deliver insights that maximize customer value. The environment is fast-paced, collaborative, and innovation-driven, offering high visibility and influence over critical global accounts.

Requirements

• 10+ years of experience in account management, global services delivery, or scalability management within consulting or system integrator environments.
• Proven record of driving measurable customer success for large, complex global accounts.
• Experience leading multiple sophisticated technical projects or enterprise-level programs.
• Ability to influence both customers and internal teams, holding stakeholders accountable.
• Demonstrated history of managing business transformation initiatives, including C-Suite engagement and change management.
• Strong collaborative skills across sales, services, product, and marketing teams.
• Data-driven mindset with strong analytical and problem-solving abilities.
• Excellent communication, strategic thinking, and leadership skills.

Responsibilities

• Develop and execute scalable global customer success strategies across complex accounts.
• Lead cross-functional coordination between Customer Success, Support, Services, and Sales teams during sales and onboarding cycles.
• Define program plans including global onboarding strategies, user management, and change management guidance.
• Support global enterprise architecture workshops, focusing on data aggregation, instance models, and adoption strategies.
• Create and implement joint success plans, managing executive relationships and resolving conflicts.
• Conduct strategic business reviews with senior leadership to track progress, share metrics, and recommend future actions.
• Produce playbooks and process frameworks to scale support for the largest and most complex customers.
• Collect and analyze customer metrics to assess business value and inform expansion strategies.

Benefits

• Competitive salary and equity options.
• 401(k) plan with employer match.
• Unlimited vacation policy.
• Comprehensive medical, dental, and vision coverage.
• Company-provided life insurance and short-term disability, plus optional voluntary plans.
• Flexible spending accounts (Medical, Commuter, Dependent Care) and HSA options.
• Paid parental leave (up to 18 weeks maternity / 10 weeks parental).
• Employee referral bonuses.
• Learning & development opportunities and professional growth support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed