Customer Success Operations Program Manager

NVIDIA•Santa Clara, CA

About The Position

We are seeking a highly organized, execution-focused Customer Success Operations (CSOps) Program Manager to drive the global deployment of scaled customer and partner engagement workflows and initiatives. This role sits at the intersection of CSOps, Systems, and Organizational Change, playing a critical part in ensuring that tools, processes, and programs are delivered on time, adopted effectively, and scaled for long-term impact. As a Program Manager, you will partner with cross-functional leads, vendors, and teams to run CSOps initiatives by coordinating requirements, implementation, rollout, enablement, and ongoing optimization ensuring smooth deployments maintaining operational readiness across the organization.

Requirements

8+ years' experience in Customer Success Operations, Revenue Operations, Program Management, or Systems Implementation.
Experience working on Customer Success Platforms.
Strong program and project management skills, handling multiple projects and collaborators effectively.
Experience with organizational change, including communication planning, enablement, and driving adoption.
Excellent communication and leadership skills, with the ability to influence without authority.
Highly organized, meticulous, and comfortable operating in fast-paced, evolving environments.
Bachelor’s degree or equivalent experience required.
Strong understanding of the healthcare technology landscape

Nice To Haves

Familiarity with NVIDIA AI tools, frameworks, and developer workflows.
Master’s degree, MBA, or equivalent experience in business, healthcare, or computer science.
Strategic Problem Solver: Excels at CSOps‑level strategic thinking, connecting data, processes, and systems to solve cross‑functional customer success challenges.
Operational Domain Fluency: Strong understanding of customer success operations, including workflows, metrics, segmentation, and lifecycle management.
Advanced Education: Master’s degree, MBA, or equivalent experience in business, operations, analytics, or computer science.

Responsibilities

Serve as program manager for CSOps initiatives, defining scope, timelines, achievements, risks, and success criteria.
Lead organizational change efforts associated with new tools, process redesigns, and operating model shifts.
Translate business requirements into clear operational and system requirements in partnership with CS leaders and cross-functional collaborators.
Coordinate cross-functional teams and vendors to ensure alignment, timely delivery, and adoption success.
Develop rollout plans, communication strategies, and enablement materials to drive effective usage.
Track and report progress, risks, and dependencies, proactively identifying and resolving issues.
Establish and document scalable processes, playbooks, and operational standards for managing programs.
Support continuous improvement and efficiencies across CSOps projects as the business evolves.