Global Customer Success Manager

Esko, a Veralto company

23h•$100,000 - $110,000•Remote

About The Position

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Innovation is built into our DNA—we continuously evolve our products, processes, and people, while fostering an inclusive workplace where everyone can thrive. The Global Account Customer Success Manager leads the post-sale experience for a portfolio of strategic global accounts—driving adoption, value realization, and retention. This role is US Remote, working cross-functionally across regions and customer stakeholders.

Requirements

5–10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment
Experience managing enterprise and global customer accounts
Proven success leading QBRs/EBRs and engaging with executive-level stakeholders
Experience using CRM and Customer Success platforms such as Salesforce and Gainsight
Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows

Nice To Haves

Experience working with Esko software solutions is a strong plus.

Responsibilities

Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention
Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders
Developing and executing outcome-based Customer Success Plans
Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs
Monitoring customer health, identifying risks, and proactively developing mitigation plans
Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience
Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions