Global Customer Service/Supply Chain Manager

Sazerac Company•Jeffersontown, KY

5d•Hybrid

About The Position

We are adding a Global Customer Service / Supply Chain Manager to support the continued growth and complexity of our international business. This role will lead a global customer service function focused on delivering exceptional service, driving operational consistency, and supporting commercial priorities across international markets. The ideal candidate will bring strong supply chain expertise, a proactive mindset, and the ability to collaborate across Sales, Operations, Production, and Logistics teams to ensure seamless execution. This is a high-impact opportunity to help shape scalable processes, improve customer experience, and support continued global growth.

Requirements

Bachelor’s degree
5+ years of management experience within supply chain, customer service, or operations environments
5+ years of global supply chain or international market experience
Strong analytical, communication, and cross-functional leadership skills

Nice To Haves

Experience with global customs and excise processes
Experience within the alcohol beverage, consumer packaged goods, or FMCG industries
Experience working with ERP or transportation management systems such as Oracle or TMS

Responsibilities

Lead and develop a global customer service team supporting international markets and customers
Drive KPI performance across OTIF, order accuracy, backlog management, response times, and escalations
Partner cross-functionally with Sales, Supply Chain, Production, and Logistics teams to support customer priorities and revenue growth
Identify process improvement opportunities across order flow, logistics coordination, and system execution to improve efficiency and responsiveness
Proactively manage supply chain risks and customer escalations to ensure consistent service delivery globally