Global Community Support

Boundless Life

21h • Remote

About The Position

Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive 'live abroad' experiences that balance professional commitments with enriching personal development. Since our founding in 2021, we’ve rapidly expanded to eight locations across Europe, Asia, and Latin America, bringing together over 200 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives. At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future. Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.

Requirements

• 2-3 years of experience in a fast-paced, high-touch customer support or community management role.
• Deep familiarity with CRMs and database tools (HubSpot and AirTable experience is highly preferred).
• Exceptional attention to detail—you are the kind of person who spots a mismatched date or a broken link from a mile away.
• A warm, empathetic written communication style.
• A proactive approach to problem-solving, catching potential issues before they impact families or local teams.
• The ability to troubleshoot independently and document your processes clearly.

Responsibilities

• Ensure every Slack post and email response is welcoming, helpful, and exceptionally clear.
• Adhere strictly to Help Desk and Slack response windows, ensuring our families never feel left in the dark.
• Monitor Slack to maintain community standards, addressing cross-posting or marketplace violations with a firm but kind approach.
• Thoroughly check deals and lists in HubSpot and AirTable before automated workflows trigger to verify cohort dates, locations, and partner associations.
• Ensure data submitted in JotForm accurately reflects in HubSpot and our legacy spreadsheets, performing manual corrections if a sync fails.
• Guarantee that accurate, real-time data is accessible to our General Managers and Experience Directors.
• When a gap is identified, lean toward simple, elegant process fixes rather than building highly complex tools that require extensive team training.
• Test every email workflow, link, and redirect URL before cohort launches to prevent family confusion.
• Maintain simple, clear documentation for your processes to ensure team redundancy and absolute data privacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed