Global Commercial Data & Insights Leader

Qnity Electronics•Wimington, DE

About The Position

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity , we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Requirements

Deep B2B customer and master data governance experience, including working knowledge of SAP MDG, Salesforce account and opportunity models, and SAP-to-CRM integration patterns.
Channel fluency across direct, distribution, parent entity, OEM, and end-user models, with the ability to translate complex channel structures into clear data definitions and hierarchy rules.
Track record of defining and certifying trusted KPIs, setting data quality standards and service levels, and standing up ongoing measurement practices.
Proven ability to translate senior leaders’ decision-making needs into prioritized reporting requirements and an enterprise reporting roadmap built around business value.
Strong cross-functional influence, with the ability to uphold enterprise data and reporting rules across Sales, Finance, Customer Experience, IT, and Analytics without direct authority.
Experience within a formal data-governance framework, including leading or co-leading governance forums and resolving definitional conflicts.
Working understanding of what makes data AI-ready: governed definitions, clean hierarchies, and documented lineage.
Experience establishing value realization measures for data and analytics investments, with change management capability in a global commercial organization.

Responsibilities

Own the enterprise strategy for how the company defines and views its customers across transactional relationships and hierarchical structures.
Own customer profile definitions, including transacting type (direct, distributor, and other sell-to classifications), parent entities, customer groups such as OEM, and other elements needed for effective customer management.
Own the customer segmentation framework and assignment process, ensuring classifications use clear criteria, are applied consistently, and remain accurate as customer relationships evolve.
Establish governance policies, decision rights, and escalation paths for customer definitions and segmentation.
Maintain and prioritize a multi-year commercial data and insights roadmap that aligns business strategy, governance, reporting investments, and technology capabilities.
Serve as business owner for customer data standards across commercial systems, ensuring consistent application of account hierarchies, segmentation, classifications, and governance policies.
Ensure customer profile elements are accurately embedded and consistently applied across SAP, Salesforce, and other relevant systems in partnership with system owners and data custodians.
Maintain alignment across systems and resolve profile-related conflicts that could undermine data integrity or reporting accuracy.
Establish ongoing measurement of customer profile data quality, including quality dimensions, thresholds, KPIs, and monitoring and reporting mechanisms.
Serve as the primary commercial representative for strategic customer reporting and insight initiatives across the enterprise.
Identify needs for new or revised customer and commercial reports and align reporting investments with business strategy and enterprise objectives.
Ensure customer definitions are reflected correctly in reports and dashboards, working with Commercial Analytics and IT.
Lead or co-lead the Commercial Reporting Governing Body, ensuring reports are built, certified, maintained in a streamlined repository, and retired when appropriate.
Structure and maintain customer profile elements to support growth analysis, market opportunity assessment, and advanced commercial analytics.
Lead or co-lead the Customer Data Excellence initiative, contributing customer data governance and commercial insight expertise to cross-functional workstreams and program planning.
Prioritize Customer Data Excellence initiative activities and deliverables against the use cases defined in the program roadmap.
Lead or co-lead the Commercial Data Governance Council to align customer definitions, commercial KPIs, data standards, issue resolution, and strategic data investments.
Partner with business leaders to establish and track value realization metrics for customer data, reporting, and analytics investments, including growth, customer engagement, sales productivity, forecast accuracy, and decision quality.
Ensure customer profile data is AI-ready, with governed and certified definitions, documented lineage, and a trustworthy foundation for commercial AI and advanced analytics.
Partner with Commercial Excellence, Analytics, and IT to prioritize AI and advanced analytics opportunities enabled by trusted customer data.
Drive adoption of customer data standards and reporting solutions through stakeholder engagement, education, communication, and change management.
Partner with business units and functions to reinforce proper use of and sustained compliance with defined standards.
Build shared understanding of customer definitions and commercial KPIs across Sales, Finance, Customer Experience, IT, and Analytics.