Global Commercial & Customer Experience Capability & Enablement Leader

Celanese International Corporation • Irving, TX

2d • Onsite

About The Position

The Global Commercial & Customer Experience Capability & Enablement Leader is responsible for measurable improvement in commercial performance and customer experience across Sales, Application Development and customer-facing operational functions, including Customer Service, Logistics, Order Management, and Import/Export. This role sits at the intersection of business performance and operational execution, focusing on how commercial and customer-facing teams perform across the end-to-end customer value chain. It translates business priorities into the right combination of capability, behaviors, tools, and ways of working to drive sustained behavior change and measurable business impact.

Requirements

• Proven track record of driving measurable business impact (e.g., margin, conversion, customer outcomes, service performance, cycle times)
• Experience in commercial enablement, customer operations, and performance transformation
• Strong understanding of how commercial and customer-facing operations work in practice across the end-to-end customer value chain
• Ability to translate business challenges into scalable capability and behavior change solutions
• Experience applying a business-first, problem-led mindset (not defaulting to training)
• Strong track record influencing (senior) stakeholders in global, matrixed environments
• Experienced in leading global teams

Nice To Haves

• Strong business acumen and understanding of commercial and operational drivers
• Performance consulting mindset (problem → root cause → targeted intervention)
• Focus on outcomes over activity
• Ability to operate across behaviors, ways of working, process, tools, and incentives
• Proven ability to drive behavior change at scale
• Influential communicator with the ability to engage and align cross-functional teams
• Ability to build structure and governance pragmatically
• Strong analytical and problem-solving capability

Responsibilities

• Define and lead the global capability and enablement strategy aligned to commercial and operational priorities
• Identify opportunities to improve performance (e.g., margin, conversion, service levels) and translate them into targeted capability and behavior change initiatives
• Drive behavior change at scale by embedding role-based enablement into day-to-day execution
• Drive alignment across commercial and customer-facing teams to improve how work gets executed, strengthen handoffs, and deliver better customer outcomes
• Design and implement integrated solutions that combine capability, behaviors, ways of working, and supporting tools and processes
• Establish pragmatic governance to enable consistency, scalability, and disciplined execution
• Measure success through business outcomes, not learning metrics
• Build and lead a high-performing global team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed