Global Collections Specialist (Contract/Temp)

Neo4j•Poway, CA

20h

About The Position

Neo4j is seeking a Temporary Global Collections Specialist to cover a parental leave. This role will focus on billing operations and ensure timely collection of Accounts Receivable. The ideal candidate will be able to ramp quickly, develop cross-functional relationships within the company and with customers, and maintain the accuracy and efficiency of our financial operations throughout the coverage period.

Requirements

Fundamental accounting knowledge
Minimum three years accounts receivable experience
Experience resolving customer inquiries or billing disputes directly
NetSuite and Salesforce experience in a SaaS business desired
Tesorio experience a plus
Experience working with Stripe and/or Cloud Marketplace providers (GCP, AWS and Azure) a plus
Proﬁcient with Excel and Google Sheets
Knowledge of accounting close processes
Excellent communication skills (written and verbal)
Ability to organize, prioritize and work under critical deadlines
Strong attention to detail, particularly in reconciling order forms, POs, and sales orders prior to invoicing, paired with excellent customer service skills
Experience resolving customer inquiries or billing disputes directly
Work independently and balance multiple tasks simultaneously
Experience working or collaborating with international/remote team members across time zones a plus
Available to start on short notice and commit to the full duration of the temporary assignment

Responsibilities

Monitor the Accounts Receivable inbox, resolving day-to-day inquiries directly and routing or escalating more complex issues to the appropriate team members or management as needed.
Create, verify, and distribute customer invoices in NetSuite and vendor portals (e.g., Ariba, Coupa, Tipalti), ensuring accuracy against order forms and POs prior to billing.
Monitor and manage accounts receivable ledgers, ensuring payments are collected on time.
Responsible for collecting outstanding receivable balances in accordance with the company's collection policies.
Follow up on overdue invoices through phone calls, emails and/or letters to ensure prompt payment.
Handle customer inquiries related to Neo4j's credit card-based product offerings (i.e. updating addresses in Stripe, re-sending invoices, resolving disputes).
Complete new vendor onboarding forms and address other Accounts Receivable-related requests from the Sales team.
Support the Sales team in obtaining customer Purchase Orders timely and track pending POs.
Apply customer payments daily in NetSuite, ensuring they reconcile with the bank.
Participate in process improvement projects and conduct ad hoc analyses as needed.
Support revenue-related audits and reviews, including providing documentation and addressing requests from external auditors.