Global Business Services Process Coordinator - Decatur, IL
About The Position
ADM’s North America Shared Services Center is hiring a full-time Process Coordinator for the Coupa Supplier Enablement team, based in the Decatur office. This non-exempt position has flexible work hours and a 40-hour workweek. The role supports a variety of finance and controlling processes and uses systems including Coupa, JDE, IBM, Informatica, and Microsoft Office. The coordinator provides customer service and support to internal and external customers and suppliers, helps resolve Coupa issues, and enables suppliers to transact through CXML, CSP, and SAN electronic invoicing in the portal. The role also identifies and implements process and system improvements while ensuring compliance with ADM policies and procedures. A background check is required for successful candidates.
Requirements
- High school diploma.
- Proficiency in Microsoft Office Suite, including Excel, Word, and MS Outlook.
- Ability to work independently in a deadline-oriented environment.
- Problem-solving and analytical skills.
- Flexibility and willingness to complete tasks within the given timeframe.
- Dependability, a desire to learn, and a positive attitude.
- Ability to communicate and facilitate effectively with internal and external individuals.
- Strong customer service skills.
- Strong attention to detail.
- Ability to foster a positive work environment through teamwork and conflict resolution.
- Successful completion of a background check.
Nice To Haves
- Associate degree.
- Coupa experience.
- Accounts payable experience.
Responsibilities
- Provide outstanding customer service by working to resolve internal and external Coupa issues.
- Plan effectively to define outcomes, identify changes, and implement solutions.
- Ensure compliance with ADM policies and procedures.
- Recommend, develop, and implement process and system improvements to increase efficiency, reduce costs, and strengthen controls.
- Partner with other internal departments to accomplish tasks.
- Work efficiently and expediently to accomplish goals.
- Identify the information needed to resolve supplier issues in Coupa.
- Enable suppliers to transact via CXML, CSP, and SAN electronic invoicing within the portal.
- Serve as a point of contact and support for ADM suppliers transacting on the Coupa portal.
Benefits
- Medical and prescription coverage, dental and vision insurance, and access to an on-site wellness center or gym reimbursement, as applicable.
- Flexible spending accounts and health savings account.
- 401(k) with matching contributions and a cash balance plan.
- Discounted employee stock purchasing program.
- Life insurance and disability coverage.
- Workers’ compensation.
- Legal assistance and identity theft protection.
- Employee Assistance Program (EAP), Employee Resource Groups, and Colleague Giving Programs (ADM Cares).
- Paid time off, including paid holidays.
- Adoption assistance and paid maternity and parental leave.
- Tuition assistance.
- Company-sponsored training and development resources, including LinkedIn Learning, language training, and mentoring programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
