Global Benefits Colleague

Marsh McLennan•San Francisco, CA

2d•Hybrid

About The Position

We are seeking a talented individual to join our Global Benefits Management team at Mercer. This role will be based in San Francisco, CA. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Global Benefits Colleague, you will partner with Global Benefits Senior Associates and Directors to manage client meetings and serve as a liaison between global client & local brokerage teams. You will assist global clients with monitoring their insured employee benefit programs around the world by managing and summarizing renewal progress and terms with a view to ensuring a level of governance and consistency with their objectives. You will develop a strong understanding of global health and welfare benefit products, services, technical tools, and vendor/carrier markets, providing renewal directions to local brokerage teams and managing project timelines, as well as outlining data and reporting expectations within our proprietary Global Benefits Management tools & platforms, developing, peer reviewing, and transmitting client deliverables.

Requirements

Experience with project management and ability to manage multiple deliverables and timelines.
Excellent client communication and liaison skills, with the ability to coordinate across global teams.
Ability to analyze and interpret complex data and benchmark information.
Strong teamwork and leadership skills
Detail-oriented with a commitment to compliance and professional standards.
Proficiency with technical tools and platforms related to global benefits management.
Proficient in MS Excel and PowerPoint, and working knowledge of the MS Office suite

Nice To Haves

Experience working with global benefits inventories is a plus.
Experience managing global benefits
Strong understanding of global health and welfare benefit products and services
Experience or exposure with multinational pooling, captives, or global underwriting
Experience working with multinational clients or global HR/Total Rewards teams
Fluent in other languages and international experience, highly desired
Bachelor’s degree or equivalent experience preferred.

Responsibilities

Manage and execute project deliverables for client implementations, ongoing management, and renewals.
Track and report project status to brokers, clients, and internal management, including local discussions impacting insurance placement or plan design strategy.
Serve as a liaison between local brokerage offices and global clients to ensure seamless communication and coordination.
Coordinate and manage activities of consultants worldwide, providing client-ready results and communications for senior consultant review.
Develop global insured benefits inventories for multinational clients, benchmark comparisons, and provide initial recommendations for senior consultant review.
Support senior consultants on global benefits design, funding, competitive benefit analysis, and benefits for start-up operations.
Contribute to overall client strategy development, interpret and present benchmark data, and ensure proper implementation of plan and program changes.
Manage internal specialty resources to meet client goals and deadlines, delegate and review project work of junior colleagues.
Assist with peer review processes and deliver clear, concise, client-friendly communications.
Ensure compliance with professional standards, including use of templates, client calendars, peer reviews, and transparency.
Liaise with global consultants to draft responses to client questions on benefit issues, delivering client-ready communications after senior consultant review.