Sr Global Accounts Manager

Thermo Fisher Scientific • Waltham, MA

1d • $130,900 - $215,900 • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The Global Account Manager is responsible for developing and executing the global account strategy for a portfolio of up to 10 strategic global accounts. This is an individual contributor role with broad influence across regions, divisions, and functions. The role owns the overall commercial relationship for assigned accounts, drives revenue growth, expands enterprise-level partnerships, and coordinates internal resources to deliver a consistent and differentiated customer experience globally.

Requirements

• Bachelor’s degree in business, life sciences, engineering, or related field required; advanced degree preferred.
• Significant experience in strategic account management, enterprise sales, commercial leadership, business development, or related commercial roles.
• Demonstrated success managing large, complex, global or multinational customer relationships.
• Strong commercial acumen, negotiation skills, and ability to drive profitable growth.
• Experience working in a matrixed, global organization.
• Ability to influence without direct authority across functions, business units, and geographies.
• Strong executive presence and ability to communicate effectively with senior internal and external stakeholders.
• Proven ability to develop strategic account plans and convert strategy into measurable commercial results.

Nice To Haves

• Experience in life sciences, diagnostics, biopharma, healthcare, laboratory products, manufacturing, or related industries.
• Experience managing global contracts, enterprise agreements, or multi-region commercial programs.
• Familiarity with CRM tools, forecasting processes, and account planning methodologies.
• Strong understanding of customer procurement processes, complex buying centers, and strategic sourcing models.

Responsibilities

• Develop, own, and execute global account plans for up to 10 assigned strategic accounts.
• Build a deep understanding of each customer’s business priorities, organizational structure, procurement strategy, decision-making process, and long-term growth objectives.
• Identify opportunities to expand share of wallet across regions, divisions, and product/service portfolios.
• Establish trusted advisor relationships with senior customer stakeholders, including executive, procurement, technical, operational, and commercial leaders.
• Deliver annual revenue, margin, and growth targets for assigned accounts.
• Lead opportunity identification, pipeline development, forecasting, and account-level growth strategy.
• Support enterprise-level agreements, pricing strategies, contract renewals, and negotiations in partnership with commercial, legal, finance, and business unit teams.
• Monitor account performance, market trends, competitive activity, and customer needs to inform account strategy and business decisions.
• Lead through influence as the central point of coordination for assigned accounts across regional commercial teams, business units, customer service, supply chain, finance, legal, and technical teams.
• Align internal stakeholders around customer priorities, account plans, growth opportunities, and issue resolution.
• Ensure consistent account execution globally while adapting to regional and business-unit needs.
• Resolve escalated customer issues by coordinating appropriate internal resources and driving timely action.
• Position the company as a strategic partner by aligning solutions to customer objectives.
• Lead business reviews, executive meetings, and strategic planning discussions with assigned customers.
• Translate customer challenges into actionable opportunities across products, services, workflows, and enterprise solutions.
• Support initiatives that improve customer experience, operational efficiency, innovation, risk mitigation, and long-term partnership value.
• Maintain accurate account plans, opportunity pipelines, forecasts, stakeholder maps, and customer engagement records.
• Provide regular updates to leadership on account performance, risks, opportunities, and strategic initiatives.
• Track progress against revenue, margin, pipeline, and account development objectives.
• Ensure compliance with company policies, pricing guidelines, contract requirements, and ethical business practices.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Senior