Global Account Manager for Top Hyperscaler or Colocation

Hitachi•Raleigh, NC

22d•Remote

About The Position

Join us at the forefront of the rapidly growing global data center industry. As a Global Account Manager for a Top Hyperscaler & Colocation customer, you will own the long-term strategy, performance, and relationship for one of our most important global accounts. You will lead a cross-functional global team, work closely with senior customer stakeholders, and position Hitachi Energy as a trusted business performance partner driving strategic growth, innovation, and long-term customer success. To ensure close alignment with key customer stakeholders and support strategic business objectives, the successful candidate is expected to be based in, or relocate to, the greater Seattle, Washington area. Candidates currently located outside the region are welcome to apply but must be willing and able to relocate.

Requirements

10–15+ years of senior-level experience in strategic account management or complex solution selling, ideally within the datacenter ecosystem (hyperscalers, colocation providers, critical infrastructure, or related industries)
Proven ability to lead long-term, multi-line account strategies, including broad solution portfolios and multi-year roadmaps
A strong track record of driving upsell and cross-sell growth, identifying new value streams, and expanding share-of-wallet within key global accounts
Expertise in navigating complex customer issues, ensuring exceptional customer experience and building trusted executive-level relationships
Demonstrated success in retention and expansion strategies for high-value, global strategic accounts
Deep understanding of customer, market, and technology trends shaping the datacenter industry
Consistent achievement of ambitious sales and growth targets, especially in global or multi-regional environments
Experience leading cross-functional, multi-layered global teams, driving alignment and mobilizing experts across functions and geographies
Exceptional organizational and communication skills, with the ability to simplify complexity and influence stakeholders at all levels
Strong digital proficiency, including CRM discipline, data-driven decision-making, and modern sales tooling

Responsibilities

Shape and own a long-term, customer-centric account strategy that positions Hitachi Energy as a key partner in the datacenter ecosystem
Lead annual planning and high-impact business reviews to steer strategic priorities and long-term growth
Turn deep customer insights into concrete actions that accelerate results and strengthen relationships
Deliver strong order and pipeline performance by focusing on high-value, solution-led opportunities
Shift the conversation from products to integrated solutions, bringing innovative ideas that differentiate us in the market
Engage senior-level stakeholders globally and build trusted-advisor relationships that shape customer decisions
Translate customer priorities into clear internal strategies, mobilizing the right expertise at the right time
Lead and coordinate a cross-functional global account team, ensuring seamless collaboration and fast response to customer needs
Communicate complex topics with clarity and impact, presenting compelling value propositions and leading strategic negotiations
Maintain discipline through strong pipeline management, competitive tracking, and sharing best practices across the global account community

Benefits

medical (PPO, CDHP with HSA HMO), dental, and vision
Employer sponsored pension - 401(k) Program with generous company match and contribution
Life/AD&D Insurance
disability insurance
Life and Family (Legal, pet, auto, home, identity theft, etc.)
special needs support
adoption assistance
Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday)
Employee Resource Groups (depending on location)
tuition reimbursement program
on-demand learning platforms