Global Account Manager – Transportation

Amer Sports•Ogden, UT

About The Position

Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Armada, and Arc’teryx. We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports. Join us. The Global Account Manager serves as the primary liaison between Global Transportation and its brand partners, ensuring smooth collaboration and alignment on strategic goals. This role is responsible for managing transportation (Inbound/Outbound), customer service, and operational processes while fostering strong relationships with brand representatives. The Account Manager drives key projects, facilitates quarterly business reviews (QBR), and ensures that service level agreements (SLA) are met to maintain high-performing standards. Specific responsibilities include, but are not limited to the following areas of focus: BRAND PARTNER RELATIONS: Act as the main point of contact with our brands, maintaining strong relationships and addressing any service needs or concerns. Develop a deep understanding of each brand’s objectives, market positioning, and transport requirements. Plan, prepare, arrange and lead Quarterly Business Reviews (QBRs) to align on performance, challenges, and opportunities. Manage transport and brand service operations, ensuring seamless communication and support. Engage regularly with brand representatives and channels to strengthen partnerships and drive collaboration. Collect and analyze brand requirements across various channels to enhance service offerings and solutions. Negotiate and finalize Service Level Agreements (SLAs) to define clear expectations and deliverables. Facilitate sign-off on brand-level forecasts, ensuring alignment with transportation planning and supply chain needs. Lead strategic projects involving brands, stakeholders, and transport functions to optimize operational efficiency and business growth. OPERATIONAL AND PROCESS MANAGEMENT: Lead and optimize day-to-day operations for Inbound and Outbound in alignment with the warehouses, and in-time delivery. Ensure all processes are streamlined, efficient, and compliant with company standards. Service quality assurance: Implement and monitor KPIs related to brand service, including order accuracy, on-time delivery, and service responsiveness. Analyze data to identify trends, track performance, and set action plans for improvement. Cross-functional collaboration: Work closely with our internal departments, warehouse staff, and brand management to ensure alignment with brand requirements and service standards. Problem resolution: Identify operational issues affecting service quality and develop quick, effective problem solving. Coordinate with relevant teams to implement solutions that ensure consistent service levels. Brand-specific customization: Work with brands to understand and execute their specific operational requirements, ensuring services align with each brand’s identity and guidelines. Communicate expectations across teams to ensure precise execution. Process Improvement: Proactively identify opportunities for process enhancements to improve efficiency and service quality. Lead or support initiatives for continuous improvement in line with company objectives. REPORTING AND ANALYTICS: Prepare regular reports on operational performance and brand service metrics. Use insights to make data-driven recommendations and provide visibility into service effectiveness and operational efficiency. PEOPLE MANAGEMENT: Guide their team members to reach their objectives. Perform regular activity reviews with their team members to ensure internal communication flow. Provide training to their team members to ensure understanding of brand-specific requirements and consistent delivery of high service standards.

Requirements

Min 10 years of experience in the logistics industry with a good understanding of strategic commercial stakes in a fast-moving industry.
Experience in an international environment is required.
Master’s degree in business administration or equivalent
Strategic communication and negotiation, account management approach, ability to build trusted relationships
Analytical & Strategic thinking
Knowledge of Supply Chain Management and Distribution chain, including all sales channels
Knowledge of Transportation modes (Sea, Air, Road freight) = must have, especially parcel/trucking
Customer orientation, commitment to outstanding brand service
Project management
Understanding of Supply Chain cost drivers and processes, “eye for numbers”
Fluent in English – verbal and in writing
Result orientation, self-driven, proactive
Solution oriented
Structured and organized
Ability to work as a team member and to collaborate
Ability to analyze situations, to prioritize and to find solutions with the different stakeholders
Ability to work in a multicultural environment
Listening skills
Conflict management, diplomacy, flexibility
Big picture approach, but able to be detail-oriented when needed
Able to balance relationship management with strategic execution
Networking
Leadership, ability to motivate a team towards a common goal
Travel: 60% of the time approximately.

Responsibilities

Act as the main point of contact with our brands, maintaining strong relationships and addressing any service needs or concerns.
Develop a deep understanding of each brand’s objectives, market positioning, and transport requirements.
Plan, prepare, arrange and lead Quarterly Business Reviews (QBRs) to align on performance, challenges, and opportunities.
Manage transport and brand service operations, ensuring seamless communication and support.
Engage regularly with brand representatives and channels to strengthen partnerships and drive collaboration.
Collect and analyze brand requirements across various channels to enhance service offerings and solutions.
Negotiate and finalize Service Level Agreements (SLAs) to define clear expectations and deliverables.
Facilitate sign-off on brand-level forecasts, ensuring alignment with transportation planning and supply chain needs.
Lead strategic projects involving brands, stakeholders, and transport functions to optimize operational efficiency and business growth.
Lead and optimize day-to-day operations for Inbound and Outbound in alignment with the warehouses, and in-time delivery. Ensure all processes are streamlined, efficient, and compliant with company standards.
Service quality assurance: Implement and monitor KPIs related to brand service, including order accuracy, on-time delivery, and service responsiveness. Analyze data to identify trends, track performance, and set action plans for improvement.
Cross-functional collaboration: Work closely with our internal departments, warehouse staff, and brand management to ensure alignment with brand requirements and service standards.
Problem resolution: Identify operational issues affecting service quality and develop quick, effective problem solving. Coordinate with relevant teams to implement solutions that ensure consistent service levels.
Brand-specific customization: Work with brands to understand and execute their specific operational requirements, ensuring services align with each brand’s identity and guidelines. Communicate expectations across teams to ensure precise execution.
Process Improvement: Proactively identify opportunities for process enhancements to improve efficiency and service quality. Lead or support initiatives for continuous improvement in line with company objectives.
Prepare regular reports on operational performance and brand service metrics. Use insights to make data-driven recommendations and provide visibility into service effectiveness and operational efficiency.
Guide their team members to reach their objectives.
Perform regular activity reviews with their team members to ensure internal communication flow.
Provide training to their team members to ensure understanding of brand-specific requirements and consistent delivery of high service standards.