Global Account Management Intern - Year Round

Chicago Mercantile Exchange•Chicago, IL

16h•Hybrid

About The Position

CME Group is seeking a Global Account Management year-round intern to assist the Global Operations team with daily activities supporting Global Account Management (GAM). The intern will support the GAM functional area to ensure business solution objectives are met, provide administrative and client support, track industry trends, and assist with reporting and presentations. This role involves gathering quality assurance information, managing the customer Service Cloud queue, and completing special projects.

Requirements

Strong interpersonal skills (team setting)
Strong spoken and written communication skills
Google Workspace
Gemini AI tools
LM Notebook
Microsoft Excel
Data analysis/reporting
Currently pursuing a Bachelor’s or Master's degree
Local to Chicago
Legally authorized to work in the United States without sponsorship assistance (CPT, H1B, F1, L etc.)

Nice To Haves

Tableau dashboard publishing

Responsibilities

Provide effective day-to-day administrative, planning and GAM client support
Track ISVs, service provider, and customer trends and analyze research findings
Assists in performing administrative responsibilities, such as entering information into databases, producing simple statistical reports, presentations, expenses and scheduling
Build and Leverage Ai tools to accomplish tasks
Gathers and enters quality assurance information into Salesforce and internal client service databases in accordance with established procedures to ensure quality client service.
Support managing inbound customer Service Cloud queue.
Complete special projects as assigned
ServiceCloud (Salesforce) queue management (case assignments)
Customer case resolution
Customer education
Project related customer outreach
Project status tracking and report preparation
Data analysis and preparation of internal statistical reports