Global Account Director
About The Position
A client-facing role that develops the business relationship. This includes account mapping, business unit breakdown, running QBRs, and ensuring offices servicing the account understand and execute SOPs. The role is responsible for report monitoring, analysis, and distribution, conducting performance management for the reporting team, and regular market analysis to maintain industry awareness. It drives collaborative efforts internally by supporting and sharing best practices in client reviews, strategic business plans, value-add programs, process improvements, tender management, and technology solutions. The position also leads and reviews impact and coverage to identify service and opportunity gaps, directs account monitoring activities to ensure timely payment and collection, and creates and implements global business development plans with short-term and long-term objectives. Other duties may be assigned.
Requirements
- Bachelor’s Degree
- Minimum of 7 years of related experience in sales, account management, or operations in freight forwarding, logistics, or transportation.
- Minimum of 5 years of management experience.
- Experience with CRM systems.
- Must be eligible to work in the United States for any company in an ongoing capacity without company sponsorship.
- Must be able to perform the physical requirements of the position.
Nice To Haves
- Strong written and verbal communication skills
- Strong leadership skills
- Excellent presentation and interpersonal skills
- Thorough knowledge of transportation industry logistics and freight forwarding
- Thorough knowledge of successful sales techniques
- Strong computer skills, including Microsoft Office suite
- Detail-oriented, able to multitask and meet deadlines
- Self-motivated, able to work in a team and independently
- Good analytical and program management skills; ability to define, develop and document business processes and procedures
- Vital customer service, problem-solving, and interpersonal skills
- Internal/external sales skills
- Troubleshooting and problem-resolution skills
Responsibilities
- Develop the business relationship with clients.
- Perform account mapping and business unit breakdown.
- Run Quarterly Business Reviews (QBRs) and ensure adequate preparation.
- Ensure Crane Worldwide offices servicing the account understand and execute SOPs.
- Monitor, analyze, and distribute reports.
- Conduct performance management for the reporting team.
- Perform regular market analysis and maintain industry awareness.
- Drive collaborative efforts internally by supporting and sharing best practices.
- Lead and review impact and coverage to identify service and opportunity gaps.
- Direct account monitoring activities to ensure timely payment and collection.
- Create and implement global business development plans with short-term and long-term business objectives.
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off (PTO) which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
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What This Job Offers
Job Type
Full-time
Career Level
Senior
