GLIMS

Westbourne IT Global Services • Foster City, CA

22d

About The Position

We are seeking a GLIMS / LIMS Support Analyst to support laboratory systems used within a regulated pharmaceutical / life sciences environment. The role involves providing application support, troubleshooting system issues, managing user access, supporting lab workflows, and ensuring compliance with GMP, CSV, and data integrity requirements.

Requirements

• Experience supporting GLIMS, LIMS, LabWare, STARLIMS, Empower, or similar laboratory systems.
• Understanding of pharmaceutical QC laboratory processes.
• Knowledge of GMP, CSV, validation, and data integrity principles.
• Experience with incident management, change control, and documentation.
• Ability to troubleshoot application and workflow issues.
• Strong communication skills with business and technical stakeholders.
• Experience working in regulated pharma, biotech, or life sciences environments.

Nice To Haves

• Experience with instrument integration.
• SQL knowledge for basic data checks and reporting.
• Familiarity with ServiceNow, Jira, or similar ticketing tools.
• Experience creating SOPs, validation documents, and test scripts.
• Knowledge of sample lifecycle, stability testing, batch release, and QC workflows.

Responsibilities

• Provide day-to-day support for GLIMS / LIMS applications used by QC and laboratory teams.
• Troubleshoot incidents, service requests, and system errors related to sample management, test results, workflows, and reporting.
• Manage user access, roles, permissions, and basic system administration activities.
• Support laboratory instrument interfaces and investigate connectivity or data transfer issues.
• Work with QC, QA, IT, and business users to gather requirements and resolve system issues.
• Document incidents, root cause analysis, change requests, and support activities.
• Assist with GLIMS configuration, master data updates, templates, specifications, and test methods.
• Support validation activities including test scripts, UAT, IQ/OQ/PQ documentation, and change control.
• Ensure compliance with GMP, 21 CFR Part 11, ALCOA+, and data integrity standards.
• Support system upgrades, patches, enhancements, and release testing.
• Create and maintain SOPs, work instructions, and training documentation.
• Liaise with vendors and internal technical teams for issue resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level