Glass Claim Specialist (Remote)

CSAA Insurance Group, a AAA Insurer•Washington, NV

1d•$25 - $34•Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. A Glass Claims Specialist is responsible for regularly communicating with Safelite Solutions, our third-party billing partner as well as policy holders and claimants to address claims coverage questions and handle glass-only claim matters. This involves writing glass estimates in CCC when needed, as well as addressing any customer concerns.

Requirements

BA/BS degree or equivalent combination of education and experience
May require Adjuster’s license (state-specific)
Some claims or insurance experience
Ability to communicate effectively over the telephone using active listening skills
Customer service, decision making, analytical, problem-solving, negotiation and organizational skills
Basic math and computer skills
Intermediate oral and written communication skills
Ability to function in a team and call center environment
Good command of the English language
Ability to type 30 wpm

Nice To Haves

2-3 years customer service experience and some claims or insurance experience.
Bilingual a plus
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Travels as needed for role, including divisional / team meetings and other in-person meetings
Fulfills business needs, which may include investing extra time, helping other teams, etc

Responsibilities

Speaking with our 3rd party billing partner Safelite Solutions regarding claims coverage questions and other glass only claim matters
Ability to communicate the same material frequently, in a manner in which our customers understand.
Customer service, decision making, analytical, problem-solving, negotiation and organizational skills.
Communicating auto policy stipulations regarding the use of Original Equipment Manufacturer (OEM) parts.
Basic math and computer skills, and the ability to calculate regional sales tax, labor rates etc. for the purpose of settlements.
Basic to intermediate oral and written communication skills and the ability to draft claim correspondence
Ability to function in a team and call center environment, working closely with team members to create a cohesive environment.
Ability to deescalate calls and problem solve in stressful situations.