GL/AUTO LIABILITY CLAIM COORDINATOR

Apis Services Inc• PA, US, PA

2d•Remote

About The Position

The GL/AUTO Claim Coordinator will assist in the areas of General Liability, Auto Liability, and related exposures, vehicle safety, and the Employee Damage Program. Will be responsible for claims intake, monitoring and administration, report generation, and communication with employees, managers, insurance carriers, and medical staff. A bachelor’s degree is preferred, along with two to four (2-4) years of related experience.

Requirements

High-School diploma or GED required
Two or more years of general insurance, claim department operations, or related experience preferred
Experience directly related to OSHA reporting, OSHA certification preferred.
Results driven with demonstrated problem-solving and basic investigative skills
Strong analytical skills; proven ability to collect and analyze data and trends; ability to draw conclusions and make appropriate recommendations
Excellent verbal and written communications skills with the ability to interact with a variety of audiences effectively
Strong computer skills and working knowledge of Microsoft applications (Word, Excel, Outlook)
Valid Driver’s license and reliable transportation
Willingness to continue education to stay current with the changing regulations
Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
Maintain and abides by OSHA requirements and guidelines
Observes all Fire and Safety Policies and Procedures
Observes all Fiscal/Office/ HR Personnel Policies and Procedures
Observes all HIPAA Policies and Procedures and maintains confidentiality
Attends all required and scheduled trainings and meetings
Always maintain a professional demeanor and exercise good judgement in all areas of employment duties
Current driver’s license, driver registration and a functional vehicle
Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer
Has knowledge of each program
Knowledge of Office software programs
Individual must be able to meet physical requirements of the job: Sitting at a meeting table or desk
Lifting – 50lbs or more Reaching – Bending – Standing – Stooping – Twisting - Climbing steps - Driving a vehicle
Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety

Nice To Haves

College degree preferred
Two or more years of general insurance, claim department operations, or related experience preferred
Experience directly related to OSHA reporting, OSHA certification preferred.

Responsibilities

Function with autonomy, diplomacy and professionalism within the guidelines established by this organization
Report on all information pertaining to all key indicators of the organization to include but not be limited to Fleet, Insurance & Liability exposures as it relates to this specific job description
Administer the principles of short- and long-range planning to anticipate and avoid issues
Utilize the support staff to the best interests of this organization
Act as a liaison, Team Leader and link communication between the Vice President of Insurance/ Corporate Compliance Officer, management and support staff
Function with the highest esteem in dealing with all employees, clients and consumers of this organization
Maintain a high level of confidentiality
Administer the principles of short- and long-range planning to anticipate and avoid issues
Promote the organization, “TEAM SPIRIT”, harmony and an image of high professional esteem
Primary intake of all GL/AUTO claims
Establish and maintain strict adherence to approved work schedule.
Input new claim loss data into applicable claim systems
Evaluate practices, procedures, and facilities to assess risk
Investigate accidents or incidents to discover causes
Recommend solutions to issues, improvement opportunities, or new prevention measures
Report on health and safety awareness, issues, and statistics
Inspect Quality on job sites
Attend Safety Committee meetings either remotely or in person.
Request information from or provide information to injured workers, employers, providers, attorneys, co-workers, state regulatory boards
Initiate contact with clients or policy holders on applicable claims to triage losses and confirm facts of loss, request additional information and/or seek missing critical data elements
Handle incoming phone calls and/or electronic/written inquiries from Clients, Claimants, Providers and Agents/Brokers relating to questions or problems associated with claims
Provide professional customer service to all internal and external customers
Maintain organization of claim files with accurate and timely documentation of work activity
Manage various avenues of loss reporting: e-mail, e-reporting, telephone, fax, or U.S. Mail
May be called upon to assist with special projects or other tasks not specifically listed in this job description.