GIS Tech I

ESG - USA•Lakewood, CO

6d•Hybrid

About The Position

We are an innovative data, software, and services company with our home office in Chorley, UK, serving energy companies ranging from new market entrants to large, established organizations. We deliver sophisticated software solutions and managed services within a Private Cloud infrastructure, supporting both traditional and modern real-time, smart energy clients. This role is hybrid office and work from home, based in Lakewood, CO, USA. While our headquarters are located in Chorley, we support a distributed workforce and have fully remote team members based in Colorado and other locations. You will collaborate closely with colleagues in the UK and internationally using modern collaboration tools and remote-first working practices. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.

Requirements

Proficiency with, or ability to quickly learn Windows Operating System
Proficiency with, or ability to quickly learn Esri ArcGIS Pro
Proficiency with, or ability to quickly learn Microsoft Office Suite
Working familiarity with SQL language
Ability to provide training and troubleshooting to current and prospective customers
Strong written and verbal communication skills across multiple channels
Ability to train and educate future technical staff
Demonstrated professionalism and customer-focused mindset

Nice To Haves

College degree in GIS, Geography, or a related field (or equivalent experience)
1–2 years of professional GIS or geospatial experience
Recent GIS Graduates
Able to demonstrate ESG's key values of Excellence, Passion, Integrity, and Collaboration.

Responsibilities

Serve as a member of the Data Products Team, collaborating closely with the Product Manager, Geodata Analyst, and Fellow GIS Technicians.
Support ongoing maintenance, enhancement, and QA/QC for Whitestar core products, including ParcelSD, ParcelsHD, ParcelsHD+, CultureHD, and WellsHD.
Research additional data sources, as assigned.
Process, deliver, and provide technical support for subscription-based products (ParcelSD, ParcelsHD, ParcelsHD+, CultureHD, WellsHD, TrueGRID™) and one-off customer orders.
Monitor and respond to LiveChat communications.
Redirect sales-related inquiries to appropriate internal team members.
Support customer technical inquiries related to data content, formats, and software usage.
Communicate professionally with customers via email, LiveChat, phone, and face-to-face interactions.
Develop knowledge of Whitestar and ESG documentation, standards, and operating procedures.
Develop knowledge of Geospatial data quality assurance (QA) processes and review techniques.
Develop knowledge of Scripting concepts used to support and refine GIS data pipelines (as exposure and training are provided).
Develop knowledge of Ongoing GIS best practices through webinars, internal training, and professional development resources.
Run and validate prepared FME Workbench files (FMWs) within established data workflows.
Acquire skills and competencies required to progress toward GIS Technician II, including increased independence and task complexity.