GIS Service Management Operations Lead

Applied Materials•Benicia, CA

7d•Onsite

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Provides support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative action Monitors specific IT service or set of services for availability and performance, collates and analyzes data to develop recommendations to improve or change technology. Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies. Monitors specific IT service or set of services for availability and performance, collates and analyzes data to develop recommendations to improve or change technology. Represent IT Service for change management and enterprise architecture discussions. Oversees the process to ensure up to date and quality technical and end-user documentation for specific IT service or set of services is maintained.

Requirements

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Explains difficult or sensitive information; works to build consensus

Responsibilities

Provides support services to GIS customers for specific IT service or set of services.
Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
Completes root cause analysis of outages or incident trends (often working with managed services partner).
Recommends preventative action
Monitors specific IT service or set of services for availability and performance, collates and analyzes data to develop recommendations to improve or change technology.
Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies.
Represent IT Service for change management and enterprise architecture discussions.
Oversees the process to ensure up to date and quality technical and end-user documentation for specific IT service or set of services is maintained.