GIS Integration Lead

Geonexus•Ann Arbor, MI

6d•$95,000 - $120,000•Remote

About The Position

Geonexus helps organizations keep GIS and enterprise systems aligned so they can operate from the same trusted information. Our integration platforms connect Esri ArcGIS with the enterprise systems that support utility, public sector, transportation, and asset intensive operations. We are growing our Platform Enablement and Support team and are looking for a GIS Integration Lead who can guide customers through successful implementation of Geonexus solutions.

Requirements

5 or more years of experience in enterprise software implementation, GIS, system integration, technical enablement, technical support, or a related customer facing technology role.
Experience facilitating customer workshops, discovery sessions, implementation meetings, or technical workstreams.
Experience helping customers move through a full implementation lifecycle, including discovery, configuration, testing, training, and go live.
Working knowledge of Esri ArcGIS Enterprise, ArcGIS Pro, geodatabases, feature services, web services, or related GIS concepts.
Understanding of system integration concepts such as data mapping, synchronization logic, relational databases, APIs, authentication, permissions, and environment connectivity.
Practical SQL experience, including the ability to write and troubleshoot queries.
Ability to troubleshoot common configuration, connectivity, permission, authentication, data, and performance issues.
Strong written and verbal communication skills.
Strong organizational skills and the ability to manage multiple customer engagements at the same time.
Ability to document requirements, decisions, issues, resolutions, and implementation status clearly.
Customer focused mindset with strong problem solving skills and attention to detail.
Eligible to work in the United States without visa sponsorship.

Nice To Haves

Experience with utility, public sector, transportation, or asset intensive organizations.
Experience with Esri Utility Network, ArcGIS Utility Network workflows, ArcFM, or other utility GIS models.
Experience with enterprise systems such as IBM Maximo, SAP, Oracle Utilities, HxGN, CIS, OMS, ADMS, or related operational platforms.
Experience implementing or supporting integration platforms, middleware, iPaaS, ESB, workflow automation, or event driven integration tools.
Experience with Zoho, Jira, Microsoft 365, or similar business systems.
Ability to read and interpret XML, JSON, logs, configuration files, and system outputs.

Responsibilities

Lead customer implementation projects from kickoff through go live and post launch support.
Facilitate customer workshops to understand business needs, technical requirements, data flows, system environments, testing expectations, and go live criteria.
Guide customers through implementation decisions, project next steps, risks, dependencies, and action items.
Configure Geonexus software based on approved customer requirements and implementation direction.
Support integrations between Esri ArcGIS and enterprise systems such as Maximo, SAP, Oracle Utilities, HxGN, CIS, OMS, ADMS, and related operational systems.
Work with customer GIS, IT, and business teams to validate data mappings, synchronization rules, permissions, environment readiness, and testing plans.
Support customer testing, issue resolution, administrator training, user training, go live, and adoption activities.
Coordinate work across customers, internal team members, partners, Product Management, Engineering, and Support.
Provide guidance to Platform Enablement Specialists assigned to implementation work.
Document requirements, decisions, configuration details, issue logs, meeting notes, risks, and lessons learned.
Identify recurring issues or implementation patterns that can improve our playbooks, documentation, training, and customer experience.