GIS / ArcFM Support Specialist

Computer Task Group, Inc • Anchorage, AK

2d • Onsite

About The Position

We are seeking a GIS / ArcFM Support Specialist to provide production support for GIS and ArcFM applications in a utility environment. This role will focus on troubleshooting user issues, maintaining GIS data integrity, supporting system stability, and ensuring timely resolution of support tickets. Candidates should have strong ArcFM and Esri ArcGIS experience, along with the ability to work effectively in a fast-paced operational support environment.

Requirements

• 3+ years of GIS support experience
• Hands-on experience with ArcFM and Esri ArcGIS
• Strong troubleshooting and GIS data management skills
• Experience working in utility environments (electric utility preferred)
• Ability to work onsite in Anchorage, AK
• Strong communication and organizational skills

Nice To Haves

• ArcGIS Enterprise experience
• Familiarity with ServiceNow or Jira
• Python or scripting experience

Responsibilities

• Provide production support for GIS and ArcFM applications
• Troubleshoot and resolve user issues, defects, and system problems
• Perform GIS data maintenance, updates, and QA/QC activities
• Support versioning, reconciliation, and posting workflows
• Track and manage support tickets to ensure timely issue resolution
• Maintain GIS operational stability and support utility mapping workflows
• Collaborate with internal teams to support ongoing GIS operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree