Girl Scout DreamLab Manager

Girl Scouts of Colorado•Quinte West, ON

6d•$60,000 - $63,500•Onsite

About The Position

The Girl Scout DreamLab Manager will direct the day-to-day operations of Girl Scout DreamLab in Denver with a goal of increasing membership and community engagement, space utilization, and awareness of Girl Scout programs. Primary responsibilities include supporting program operations in Girl Scout DreamLab and day-to-day supervision of staff focused on program delivery, membership, retail and hospitality tasks, and facility management. This role will collaborate with several teams within Girl Scouts of Colorado (GSCO) to support their work at Girl Scout DreamLab.

Requirements

Bachelor’s degree in relevant field or equivalent experience with four years of related work experience.
At least four years of related customer-facing work experience. Related work experience can include retail, hospitality, event management, program planning, or other relevant customer facing roles.
Supervisory experience required.
Demonstrated success with project management working cross–functionally.
Experience working with diverse populations, with demonstrated personal and professional commitment to pluralism.
Excellent planning skills and ability to lead cross-functional projects, including proven success in project management in a collaborative, team environment.
Strong people leader and organizer.
Adaptable and solutions oriented.
Knowledge of visual merchandising standards and techniques, and ability to implement corporate guidelines.
Knowledge of Point of Sales (POS) and inventory management.
Basic janitorial and housekeeping skills.
Highly organized, detail-oriented, and capable of managing multiple priorities and deadlines.
Confident in presenting information and responding to inquiries from internal and external stakeholders.
Maintains confidentiality and exercises sound judgment with sensitive information.
Excellent verbal and written communication skills for varied audiences, including youth, families, volunteers, staff, and community partners.
Must be at least 21 years of age, with 5 years of driving experience.
Must possess a valid and current license to operate a standard motor vehicle
Must pass all required background & motor vehicle record checks
Must be fluent in speaking, reading, & writing English

Nice To Haves

Previous Girl Scout experience as a member, volunteer, or staff member is preferred, but not required.
Desired to be fluent in speaking, reading, & writing Spanish

Responsibilities

Directly supervise staff members, including hiring, training and development, providing ongoing coaching and support, and performance management processes.
Manage the staff schedule to ensure appropriate and adequate staff during operating hours of Girl Scout DreamLab.
Work with Girl Scout DreamLab team to ensure facilities are prepared for guests.
Assist authorized groups and their leaders in the use and care of the facility and communicate with groups prior to arrival.
Manage day-to-day operations of Girl Scout DreamLab, supervising the team in opening and closing the facility, completing administrative and facility management tasks, maintaining equipment and technology, and ensuring a safe, clean, and secure space.
Support facility management duties and coordination with the GSCO property team.
Maintain positive working relationships with property management and landlord, vendors, and tenants in the nearby vicinity.
Respond to emergencies that arise and ensure consistent alignment with security protocols.
Maintain Girl Scout DreamLab organization, appearance, and cleanliness. Maintain a safe work environment and report potential hazards.
Support the delivery of programs and events hosted by program partners, volunteers, or other staff teams within Girl Scout DreamLab.
Maintain the Girl Scout DreamLab calendar.
Oversee the execution of Girl Scout DreamLab-specific programs, including drop-in program offerings, birthday parties, and other Girl Scout events.
Train and coach Girl Scout DreamLab staff on program offerings and youth facilitation strategies.
Provide potential new members with a consistent message about Girl Scouting and the ways girls can participate in the Girl Scouts.
Maintain current knowledge of the Girl Scout program, pathways, and member registration processes.
Partner with the GSCO Community Engagement team to support recruiting strategies involving Girl Scout DreamLab.
Cultivate relationships with appropriate community leaders, organizations, and businesses to support community and member engagement efforts to positively impact membership growth.
Assist with retail functions, including but not limited to: execution of sales; ensuring proper cash handling procedures; implementing loss prevention practices, and reporting potential incidents.
Train Girl Scout DreamLab staff in retail functions and ensure performance metrics are met.
Work with the Retail & Customer Service Manager to run the licensed Build-a-Bear store.
Manage the facility budget in collaboration with cross-departmental staff.
Support survey administration, analysis, and change implementation based on feedback.
Generate program engagement and facility utilization reports.
Manage administrative responsibilities in a timely, independent, and detail-oriented manner.
Interact with systems including Salesforce, Microsoft Teams, CheckFront, Outlook, Formstack, Qualtrics, Microsoft Office, and others.
Partner with the Marketing and Communications department to support the promotion of Girl Scout DreamLab programs and reservation opportunities.
Support Product Program in facilitating sales of products at seasonal booths outside of Girl Scout DreamLab.
Partner with other Mission Delivery teams to enhance program reach and member satisfaction.
Ensure compliance with GSCO policies and operational guidelines.
Support the efforts and commitments of Girl Scouts of Colorado in pluralism and diversity throughout the organization and within each community served.
Embrace diversity and inclusiveness by contributing to positive relationships between diverse racial, ethnic, and social groups in the Council as a whole and between employees and volunteers.