Gift Shop Team Member

Sazerac Company•New Orleans, LA

14d•$16 - $18•Onsite

About The Position

The Gift Shop Attendant is responsible for the proper execution of retail transactions for visitors and internal customers. Offers exceptional customer service and answers visitors inquiries while maintaining the gift shop stocked and aesthetically pleasing at all times.

Requirements

High School diploma or GED equivalent
1 year experience in Customer Service or Consumer Affairs
Ability and willingness to work non-traditional hours (nights/weekends)
Ability to handle multiple tasks at one time
Ability to project a professional image
At least 21 years of age
Good physical health. For example; capable of working on your feet, sitting, climbing stairs and ladders, bending, kneeling, and squatting.
Ability to pick up and/or move objects up to 25 pounds without assistance
In-person job attendance

Nice To Haves

1 year Experience consulting, managing, and setting up VIP Guest Visits
1 year Experience in customer service, retail
1 year Tourism experience

Responsibilities

Ensure exceptional customer services is provided to all Sazerac House visitors.
Create a welcoming atmosphere to all visitors.
Be attentive and available to assist visitors.
Follow up/through visitors inquiries.
Anticipate visitors needs.
Thank visitors and extend an offer to return.
Ensure Gift Shop is kept organized, properly stocked and clean at all times.
Ensure inventory items are re-stocked daily.
Be knowledgeable about the merchandise and products available at the Gift Shop.
Make recommendations on merchandise based on visitors feedback.
Ensure items are stocked continually.
Prepare and stock Gift Bags.
Be attentive to visitor comments and questions.
Ensure adherence to Personal Safety, Food Safety, Quality and Environmental Policies and Practices.
Continually strive for improvements in tour and Gift Shop operations.
Make suggestions to management to enhance tours and expand opportunities for sales.
Work with other Gift Shop Attendants and Experience Ambassadors to generate revenues and raving fans of the Sazerac House.
Daily check stock in Gift shop and re-stock as necessary.
Maintain proper stock levels of all packaging products.
Assist with the display of product commemorative distinction.
Assemble cocktail kits and gift sets.