Gift Shop Attendant

The Cliffs Hotel and Spa•Shell Beach, CA

17d•Onsite

About The Position

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Shell Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits. The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time, Gift Shop Attendant who can maintain a sense of luxury with their personalized sense of service. We look forward to connecting with you!

Requirements

High School Diploma or GED equivalent
Responsible Beverage Service Training, and ABC Exam Certified
Ability to provide a high level of customer service
Ability to work nights, weekends, and holidays when necessary
Ability to be sales oriented and able to communicate information regarding product and services to guest
Maintain a friendly, outgoing attitude throughout all shifts
Must be able to communicate and work effectively with co-workers in all departments
Ability to stand continuously for the duration of the shift (4-8 hours)
Ability to sit continuously for the duration of the shift (4-8 hours)
Ability to lift and carry small packages (under 40 pounds)

Nice To Haves

Hospitality experience is preferred

Responsibilities

Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference
Communicate with guests in an articulate manner, using correct verbiage and avoiding slang
Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
Share information with guests about current products, merchandise, sales, and retail items to drive sales revenue
Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate
Attend meetings and trainings to learn current gift shop information
Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled
Maintain empathetic attitude to recover guests who have had a negative experience
Answer phones promptly, maintaining a gracious tone while keeping the conversation calm and clear
Maintain cleanliness in gift shop including item placement, stocking, and dusting
Communicates pleasantly, professionally, and courteously with guests, management, and co-workers
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures
Must be available to work weekends, some nights, and Holidays
Complete other duties as assigned by manager