Kennedy School Gift Shop Staff 21+

McMenamins•Portland, OR

7d•Onsite

About The Position

This Gift Shop Staff’s primary duty is to provide excellent customer service in the gift shop and to maintain a pleasant atmosphere for our customers while they shop. Duties include but are not limited to greeting customers, assisting them with any questions, suggesting merchandise, making coffee and espresso drinks, operating the cash register, accurate cash handling, cleaning, stocking, processing freight, opening and closing duties as they are assigned. Gift Shop employees may also be asked to work outside in merchandise tents, complete physical inventory, and set up merchandise presentations in the store. Gift Shop employees will be trained on all McMenamin products including wine, liquor, beer and coffee and should be able to make recommendations and suggestions to customers shopping with us. Since the gift shop is located close to the front desk, which is the central point of the property, the position requires keeping abreast of all events on property and being prepared to answer customer questions as needed. This position requires mental agility and the ability to effectively multi-task in an occasionally fast paced and deadline-oriented environment. Gift Shop Staff must also have the ability to work well independently and as a member of a team.

Requirements

Must be 21+ years of age.
Must obtain and maintain a current food handlers card.
Must obtain and maintain an OLCC card.
Flexible schedule including days, evenings, weekends, and holidays preferred.
Enjoy working in a busy customer service-oriented environment.

Nice To Haves

Previous related experience is preferred.
Barista experience is a plus.

Responsibilities

Provide excellent customer service in the gift shop.
Maintain a pleasant atmosphere for customers.
Greet customers, assist them with questions, and suggest merchandise.
Make coffee and espresso drinks.
Operate the cash register and handle cash accurately.
Perform cleaning, stocking, and freight processing.
Complete opening and closing duties.
Potentially work outside in merchandise tents.
Complete physical inventory.
Set up merchandise presentations.
Be knowledgeable about McMenamin products (wine, liquor, beer, coffee) and make recommendations.
Stay informed about property events and answer customer questions.
Work independently and as part of a team.

Benefits

Perks and employee discounts: $45 hotel rooms, 40% off bottles of wine, access to concerts.
Happy Hour beverage pricing all day.
40% off McMenamins apparel & spa services.
Shift food credits.
Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees.
401(K) plan with employer contribution to eligible employees.
Paid Time Off (PTO).
Opportunities to work at other locations like our winery or concerts.
Belief in a work-life balance.
Positive work environment.
Multiple career path opportunities.