Gift Shop Sales Associate

Pyramid Global Hospitality•Stevenson, WA

5d•Onsite

About The Position

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.

Requirements

Minimum of six months job-related experience.
Ability to obtain a Food Handler Card
Ability to obtain a MAST Alcohol Serving Permit

Responsibilities

Greet customers in a friendly, helpful, and professional manner
Assist customers with purchases and suggest complementary items
Provide accurate directions and information about resort facilities and amenities
Demonstrate knowledge of local Columbia River Gorge area activities and dining options
Open and close the gift shop following established procedures
Check daily communication logs and enter new information accurately
Answer incoming calls and process guest order requests efficiently
Handle cash transactions, maintain a cash bank, and perform drops and change requests
Process credit card, room charge, and gift card transactions with proper authorization
Accurately record purchases in the point-of-sale (POS) system
Monitor stock levels and list items on the reorder board as needed
Receive, price, and record merchandise per inventory and order guidelines
Track and maintain accurate counts of backstock items brought to the sales floor
Participate in quarterly inventory counts
Clean, reset, and restock displays to maintain a visually appealing sales floor
Assist in guest-facing classes and workshops as needed
Assemble gift baskets and in-room amenities per daily orders and preparation guidelines
Coordinate with other departments to prepare in-room collateral and maintain par levels
Deliver amenities and special orders to guest rooms across the resort property