Gift Shop Lead - Pirate

Pirates Voyage Panama City•Panama City Beach, FL

8d•Onsite

About The Position

Pirates Voyage is seeking friendly, fun, and high-energy individuals to work in the gift shop as a gift shop Lead. This role involves customer service, operating a POS system, managing merchandise, answering guest questions, and assisting with cleaning duties. The position may also require cross-training in greeting, face painting, and bartending. The Lead will also assist the Merchandise Manager with inventory and purchase orders, and will be responsible for training employees, planning, assigning work, rewarding employees, and addressing complaints. Safety and compliance are paramount, and the Lead must ensure all employees adhere to policies. Flexibility with working holidays is required, and the ability to assist in other departments as requested by management is also necessary. Maintaining positive guest and employee relationships, and reliable attendance are essential.

Requirements

At least 18 years of age.
Have a valid ABC permit.
Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Continuous standing and walking on level ground as well as up and down steps.
Continuous hearing at a conversational level and at a high acuity level.
Continuous oral communication.
Continuous near vision, far vision, color vision, and depth perception.
Making judgments in emergencies.
Making decisions on facts and judgments.
Working under deadlines.

Nice To Haves

Bartending experience.
Guest services experience (can be taught if no prior experience).

Responsibilities

Greeting guests as they enter the gift shop and informing them of the products.
Operating a POS system to complete accurate transactions, including the collection of payment.
Tagging, stocking, and organizing merchandise in the gift shop.
Answering questions related to the show.
Assisting with cleaning duties in the gift shop and bar area.
Cross-training for greeting, face painting, and bartending duties.
Assisting the Merchandise Manager with inventory counts and receiving.
Assisting the Merchandise Manager with receiving POs.
Training employees.
Planning, assigning, and directing work.
Rewarding employees.
Addressing complaints and resolving problems and conflicts.
Following all safety and compliance policies and ensuring compliance of all employees.
Helping in other areas/departments as requested by management.
Getting along well with guests and fellow employees and always maintaining a professional business relationship.
Maintaining a regular and reliable level of attendance.
Being flexible with working holidays.