SHS-GIFT SHOP COORDINATOR LANSING

Sparrow•Lansing, MI

12d•Onsite

About The Position

Under the direction of the Gift Shop Supervisor, the Gift Shop Coordinator oversees the daily operations of the UM Health-Sparrow Gift Shop, ensuring exceptional customer service, efficient inventory management, and effective volunteer coordination. This role involves managing inventory, coordinating volunteers, providing customer service, and handling administrative duties related to the gift shop's operations.

Requirements

Minimum of 2 years of retail experience, including: Experience with inventory management, including receiving, stocking, and tracking merchandise.
Experience with cash handling and point-of-sale (POS) systems.
Customer service experience in a retail environment.
High school diploma or GED.
Develop and maintain working relationships with management, volunteers, staff, and customers that supports a positive “team” work environment.
Possess sound business judgment, decision making skills, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.
Excellent communication skills, interpersonal skills, time management skills, and strong organizational skills with acuity for detail.
Ability to handle multiple tasks and priorities, meet deadlines, and work independently with little supervision.
Ability to work independently and as part of a team.
Schedule flexibility M-F with availability of evenings and weekends when needed.
Promote and demonstrate consistent selling and service standards through communication, training and individual accountability.
Proficiency in using computers and POS systems.

Nice To Haves

3-5 years retail sales experience
Experience in volunteer management or supervision
Associate's degree in Business, Retail Management, or a related field
Retail software/POS knowledge
Merchandise and Inventory control
Product knowledge and sales skills

Responsibilities

Manage inventory levels to ensure accurate financial reporting and minimize shrinkage.
Receive, unpack, and process merchandise deliveries, accurately entering new inventory into the Counterpoint retail management system.
Perform the data entry and receiving functions required to bring new inventory into Counterpoint, including creating and matching purchase orders, entering item and vendor details, verifying quantities and pricing against packing slips and invoices, and researching and resolving any receiving discrepancies.
Ensure all merchandise is properly tagged, displayed, and secured.
Maintain a clean and organized backstock area.
Develop and maintain the volunteer schedule, ensuring adequate floor coverage.
Provide orientation, training, and ongoing coaching to gift shop volunteers.
Communicate regularly with volunteers regarding sales, markdowns, policies, and procedures.
Foster a positive and supportive volunteer environment.
Provide exceptional customer service, including greeting customers, offering product recommendations, and resolving inquiries and disputes.
Process sales transactions, balance registers, and prepare deposits.
Maintain a clean and organized store environment.
Enforce the dress code to maintain a professional appearance that reflects the UM Health-Sparrow brand.
Ensure compliance with all hospital and gift shop policies and procedures.
Create and display signage to promote sales and communicate important information, adhering to UM Health-Sparrow brand guidelines.
Assist with daily register closeout and balancing.
Provide backup coverage for the gift shop as needed.
Serve as the primary point of contact for IT related to the Counterpoint POS system and other retail technology.