Gift Shop Clerk

Arizona Charlie’s Decatur and Boulder • Decatur, IL

4d • Onsite

About The Position

At Arizona Charlie's, LLC, we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

As a Gift Shop Clerk, you are the face of the retail experience, providing personalized service that enhances each guest's visit. You assist guests with purchases, handle transactions accurately, and ensure merchandise is well-stocked and attractively displayed. Your attention to detail and commitment to outstanding guest service directly support the department's success and contribute to the overall quality of the casino's guest experience.

Requirements

• 1 year of retail, customer service, or cash-handling experience preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Skilled in operating calculators and POS systems for retail transactions
• Must be at least 21 years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards required by the company
• Verify right to work in the United States
• Alcohol Awareness Card

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Sell Gift Shop merchandise, including pre-packaged food and beverage (both alcoholic and non-alcoholic), while operating a point-of-sale (POS) system with accuracy and efficiency
• Monitor and restock merchandise to ensure displays remain full, clean, and visually appealing; report inventory discrepancies or low stock to leadership
• Maintain a working knowledge of property amenities, services, events, and hours of operation to assist and guide guests effectively
• Accurately handle assigned cash bank, maintain balance throughout the shift, and follow proper cash handling procedures
• Maintain confidentiality of guest information and company data in accordance with privacy policies and procedures
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED