GIFT CARD ANALYST

The Home Depot • Atlanta, GA

2d • Onsite

About The Position

Responsible for the development and execution of gift card programs to generate incremental sales and orchestrate programs that utilize gift cards to resolve customer issues or provide supplemental customer benefits, e.g., rebate. May be responsible for support of programs to improve operational efficiencies and improve the customer experience. May lead portions of multiple, cross-functional projects and manage smaller, single-function projects. May manage the resolution process for complaints/issues with multiple dependencies or of an escalated nature.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• 3 years of work experience.
• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results

Nice To Haves

• Working knowledge of Microsoft Office Suite
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Experience with credit services and banking
• Customer service resolution experience
• Call center knowledge
• Ability to gather and synthesize information from a variety of sources to solve complex issues
• Critical thinking and sound decision making based on thorough analysis and review
• Broad knowledge of THD policy, procedures, and structure; knowledge of store systems
• Exhibited ability to work independently and get things done
• Strong attention to detail
• Sound decision making skills
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Responsibilities

• Manage day-to-day operations: card production, card numbering and distribution, planogram maintenance, sales reporting, rebate management, PO tracking and payment, and special projects. Includes data gathering and root cause analysis.
• Manages the resolution process for issues that may require escalation and partners with Gift Card vendors and internal THD team to resolve. Have authority to resolve high profile/executive cases (cases that make it to the executive level).
• Analyze data and review process and make recommendations to Sr. Management. Review and modify/approve project plans and make decisions as needed. Recommends process changes to expedite goal attainment. Works closely with cross-functional teams to negotiate resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED