Libertyville

Advocate Health and Hospitals Corporation•Libertyville, IL

1d•Hybrid

About The Position

The GI Surgery Scheduler is responsible for coordinating the scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments. This role ensures maximum utilization of rooms and equipment by coordinating and communicating changes to the existing schedule. The scheduler also maintains and updates surgery assignments, prints and distributes OR schedules, and notifies providers of any changes. Additionally, they obtain necessary patient information such as lab work and H&Ps, process patient charges, and review revenue to ensure accuracy. The position also involves answering and triaging incoming calls, acting as a resource for staff and patients, operating office equipment, and potentially managing office supply inventory.

Requirements

High School Graduate.
Typically requires 1 year of experience in a health care setting performing customer service functions that may include experiences in scheduling, registration, insurance authorization and/or patient billing.
Demonstrated knowledge and proficiency with medical terminology.
Basic knowledge of medical insurance plan terminology.
Excellent communication skills; ability to effectively communicate with a variety of patients, staff and physicians.
Able to read and understand verbal and written instructions.
Excellent interpersonal and customer service skills.
Excellent organization and prioritization skills.
Ability to work in a fast-paced environment with changing priorities and short deadlines.
Must have a high attention to detail.
Proficient computer skills including experience in using Microsoft Office or similar applications, and electronic mail.

Responsibilities

Coordinates scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments.
Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
Schedules next day and beyond surgical procedures.
Maintains and updates surgery assignments.
Prints and distributes future OR schedules to all appropriate areas.
Notifies providers with schedule changes and additions.
Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
Processes patient charges and calculates based on procedure type, length of procedure, and supplies used.
Reviews revenue to ensure charges are entered for every patient.
Runs reports and verifies correct entry of codes and updates charges if errors are made.
Answers, screens, triages, prioritizes, and determines urgency of incoming calls.
Acts as a resource to providers, staff, patients and families.
Operates and troubleshoots office equipment, arranges for maintenance repairs as necessary.
May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program