GI Care Coordinator II - LPN

Medical University of South Carolina • Charleston, SC

4d • Onsite

About The Position

The GI Care Coordinator - LPN, requires a highly organized individual skilled in Epic In-Basket management to support multiple high volume Outpatient Gastroenterology Clinic(s) through a 40-hour schedule Monday-Friday. This role is integral to maintaining efficient patient and provider communication, ensuring timely triage, rapid patient follow-up, and supporting high quality gastroenterology care. This role requires a highly motivated, adaptable, care team member with excellent customer service skills, and the ability to manage high case volumes for multiple providers and clinics. As an essential member of the care team, you will manage a robust volume of gastroenterology-focused in-basket tasks. Responsibilities include triaging GI symptom calls (such as constipation, nausea, reflux, abdominal pain, and medication side effects), processing medication refill requests, responding to patient advice inquiries, and coordinating prior authorizations for medications. You will also support RNs with care coordination, helping streamline transitions of care after testing, procedures, and hospitalizations, and ensuring patients receive appropriate follow-up.

Requirements

• Graduate from an accredited Practical Nurse program
• Six months of patient care experience required
• Ability to demonstrate commitment to patient centered care philosophy as evidenced by effective communications skills, professional demeanor, and excellent interpersonal skills
• Ability and motivation to articulate and support departmental philosophy of excellent guest relations
• Must communicate effectively both verbally and in writing
• Must be computer literate
• Current South Carolina LPN License or compact state license
• Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required

Nice To Haves

• Skilled in Epic In-Basket management

Responsibilities

• Triaging GI symptom calls (such as constipation, nausea, reflux, abdominal pain, and medication side effects)
• Processing medication refill requests
• Responding to patient advice inquiries
• Coordinating prior authorizations for medications
• Supporting RNs with care coordination
• Streamlining transitions of care after testing, procedures, and hospitalizations
• Ensuring patients receive appropriate follow-up

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree