GG Customer Care Representative (7514)
About The Position
This role is for a Green Goods Customer Service Representative at Griffin Greenhouse Supplies, a leader in the horticultural industry. The position offers an opportunity to elevate a Customer Service career in a fast-paced, dynamic environment with competitive pay and bonuses. It involves working with top-tier horticultural products, helping clients thrive, and building lasting relationships. The company emphasizes professional growth, training, and advancement opportunities. Griffin is committed to fair and equal treatment, diversity, and a workplace free from discrimination, ensuring all employees are valued and have accessible opportunities. The company recruits, hires, promotes, transfers, and provides opportunities for advancement based on individual qualifications and job performance, without discrimination based on protected classifications.
Requirements
- High school diploma or equivalent required.
- 2-3 years’ Previous experience in customer service.
- A passion for horticulture and industry trends.
- Strong negotiation, communication, and relationship-building skills.
- Strong problem-solving skills and the ability to think critically in fast-paced situations.
- Highly Organized, self-motivated, and ready to hustle!
- Looking for an individual with a keen eye for accuracy and detail.
Nice To Haves
- Familiarity with order management systems or B2B platforms is a plus.
Responsibilities
- Be the primary point of contact for both sales reps and customers, ensuring smooth order processing from start to finish.
- Manage the complete order lifecycle, including verifying, confirming with vendors, processing changes, tracking, and handling claims.
- Use our order management system (Prelude) and B2B website to execute transactions and ensure order integrity.
- Keep customers, vendors, and sales teams informed with timely updates and solutions.
- Offer ideas for process improvements and provide feedback to continuously enhance customer satisfaction.
- Support team members and participate in special projects to improve our operations.
- Adapt to changing needs and deadlines, especially during peak seasons.
- Provide backup support to teammates during peak season and vacations.
Benefits
- Medical, dental, and vision insurance coverage starting on the first day after 30 days of employment.
- Company-paid short-term and long-term disability, as well as life insurance.
- Paid Time Off (PTO) including floating holidays, sick/personal days, and vacation time.
- 401(k) plan with a 25% company match up to 6%.
- Company Profit Sharing.
- Summer hours for enhanced work-life balance.
- Tuition reimbursement program.
- Christmas holiday bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
