Gestionnaire de compte / Account Manager

Bloom•Montreal, QC

10d•Hybrid

About The Position

Join the dynamic team at Bloom, an innovative digital agency with offices in Montreal and Toronto. Here, flexibility, employee well-being, and work-life balance are at the heart of our priorities. For 19 years, we’ve been proud to be recognized as one of Canada’s top employers. With over 75 passionate specialists, we help brands stand out online through a 360 marketing approach. Bloom offers a hybrid work model, and our interviews are held via video conference. Some roles may require in-person meetings.

Requirements

Minimum 3 years of experience in project management and client services in an agency setting
Proficiency in project management tools (ClickUp, Asana, Trello, etc.)
A university degree in marketing, communications, management, business or a related field
Excellent communication skills; fluency in written and spoken English and French to communicate effectively with our bilingual clientele and international/national team members.
In-depth understanding of digital marketing strategies, including latest trends and best practices.
Familiarity with various online marketing channels such as social media, email marketing, paid media, etc.
Ability to interpret and analyze marketing data to identify trends, evaluate campaign performance and recommend improvements. Use of data analysis tools such as Google Analytics, SEMrush, Moz, etc.
Ability to establish and maintain positive customer relationships
Management of client expectations and proactive problem solving
Ability to effectively manage time and priorities to meet multiple clients' needs
Discrete with a high level of professionalism towards sensitive information.

Nice To Haves

Experience in digital marketing (SEM and SEO) and/or conversion rate optimization, affiliate programs, digital signage, social network data analysis, et al, is an asset.
Curiosity intellectual and analytical mind

Responsibilities

Foster strong partnerships with a diversified client portfolio through in-depth research, creativity, communication skills, and ease in building connections.
Actively work to enhance clients' digital knowledge by inviting them to on-site and online training sessions and sharing useful content such as articles, videos, etc.
Establish strong long-term relationships with clients by proactively identifying and sharing opportunities.
Oversee the relationships between the agency and its clients.
Work with the team to develop and present digital marketing strategies and action plans, then oversee their execution.
Prepare service proposals in collaboration with specialized teams.
Prepare reports and hold follow-up meetings as needed.
Collaborate with all departments and coordinate tasks to meet client expectations and deliver exceptional work.
Oversee all internal and external projects.
Prioritize tasks and projects based on resources, time, and budget.
Define, supervise, monitor, and analyze costs and budgets related to execution and strategy.

Benefits

4.5 days work week
Hybrid work model, which includes the flexibility to work from home, offering you a perfect blend of work-life balance and productivity
3 weeks of vacation and 5 flex days
Agency closed between Christmas and New Years
Health and Dental Insurance
Access to telemedicine
Employee Assistance Program (EAP)
Deferred Profit Sharing Plan and Retirement Savings Plan
Flexibility to work from anywhere in the world for certain periods of time (some positions may require you to be present in the office, this benefit is available to full-time permanent Bloomers who meet the minimum requirements)
Flexible work schedule
Virtual and in person team-building activities
Training and certifications
Recognition Awards Program: we give and receive points through our peer recognition platform, where you accumulate points towards your preferred reward or gift card
Corporate discounts on glasses, sunglasses, contacts and others.