German Customer Support Agent (iGaming)
About The Position
We build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences — and that starts with exceptional customer support. We are looking for a German-speaking Customer Support Agent who enjoys helping people, solving problems, and creating positive customer experiences. If you are curious about the iGaming industry and want to develop new skills in a fast-growing international company, this role offers a great opportunity to learn and grow. You will become part of a supportive and collaborative team where your contribution directly impacts customer satisfaction and brand reputation.
Requirements
- Fluent German and English (written and spoken)
- Strong customer-first mindset and commitment to service quality
- Ability to identify issues, troubleshoot, and resolve problems efficiently
- Patience, empathy, professionalism, and critical thinking when handling customer concerns
- Ability to manage multiple conversations and tasks simultaneously
- Strong teamwork and communication skills
- Capability to handle customer disputes calmly and professionally
Nice To Haves
- Experience in online casino or sportsbook environments
- Experience with customer support platforms such as Intercom, Zendesk, or LiveChat
Responsibilities
- Provide professional and friendly support to customers via live chat and email
- Assist customers across multiple brands and gaming products
- Understand customer needs and offer effective solutions to their questions or concerns
- Handle approximately 70 customer cases per shift
- Work closely with internal teams to ensure issues are resolved efficiently
- Identify opportunities to improve customer experience and internal processes
- Maintain a high standard of communication and customer care at all times
Benefits
- Competitive salary with a monthly performance bonus (after probation)
- 4 weeks of structured onboarding and training
- Supportive team environment and international company culture
- Hybrid or fully remote work options (depending on location)
- Opportunities for career development and internal growth
- 28 calendar days of annual leave
- Startup environment with minimal bureaucracy and fast decision-making
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
