Geriatric Support Services Coordinator (Case Manager)

BRISTOL AGING AND WELLNESS INC • Fall River, MA

10d

About The Position

This position is responsible for initial member assessments, reassessments, and ongoing case management of Senior Care Options (SCO) and One Care members in compliance with regulatory and agency guidelines.

Requirements

• Bachelor’s degree in human services or related discipline.
• Two years working with disabled population and/or elders in need of supports and services.
• Excellent oral and written communications skills.
• Ability to effectively relate to a wide variety of personalities.
• Strong assessment skills.
• Basic computer skills.
• Organizational and time management skills.
• Ability to multi-task and work in a fast-paced, high volume work environment.
• Valid driver’s license and reliable transportation required.

Nice To Haves

• Knowledge of MassHealth, Medicare, and public benefits desirable.

Responsibilities

• Conducts a comprehensive evaluation to determine the full scope of members’ needs and develops appropriate and cost effective service plans, consistent with member’s choice.
• Partners with SCO/One Care organizations and vendors to implement service plan.
• Assists with applications for public benefits and health insurance and problem resolution related to benefits.
• Conducts timely reassessments and monitors clients for changes requiring adjustments to service levels.
• Communicates pertinent member issues and concerns to the Care Partner and/or Care Team.
• Supports member choice and fosters independence.
• Assists clients with problem solving and makes referrals as needed.
• Coordinates safe hospital and nursing facility discharges as needed.
• Collaborates with other programs and agencies.
• Conducts skills training for consumers enrolled in the personal care attendant program as needed.
• Provides assessment information to SCO/One Care organizations.
• Maintains ongoing communication with Care Team staff to optimize member care.
• Participates in regular interdisciplinary meetings, including meetings with primary care physicians.
• Documents phone calls, visits, and all activity in accordance with AGE, SCO, One Care, and agency requirements; maintains client records accurately and within the mandated timeframe.
• Participates in office coverage responsibilities on a rotating basis.
• Completes other duties as assigned.

Benefits

• Hiring Bonus: $2,000 for eligible candidates hired between 4/1/26 and 6/30/26, paid after six months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level