GEOINT Customer Success Manager

Fraym•Arlington, VA

58d•Hybrid

About The Position

Fraym generates precise, localized data on demographics, attitudes, and behaviors, down to the town or village level. Organizations worldwide use our geospatial data to understand social and economic dynamics, design effective programs, and monitor investments across public health, economic development, climate resilience, security, and humanitarian response. Through survey research, geospatial analysis, and AI/ML, we are building scalable data infrastructure for mapping humanity.

Requirements

U.S. Citizenship
Security Clearance
Bachelor’s degree in Geospatial Information Systems (GIS), geography, statistics, political science, engineering, data science, or a related quantitative discipline.
Exposure to geospatial data and spatial statistics.
Experience with GIS software (Esri, Q-GIS, etc.)
Experience in or working with the federal government, specifically working in or with the GEOINT community and are familiar with data analysis, population surveys, and/or human geography.
Clear, proactive communication.
Comfort learning and using technical tools, scripts, and AI-assisted workflows

Nice To Haves

Experience with international household surveys, public opinion research, humanitarian data collection, or geospatial data programs.
Strong organizational and project management skills with sharp attention to detail.
Exposure and experience with Python/R
Experience in developing GEOINT products and reports

Responsibilities

Generate analytic products and reports in support of customers’ needs and requirements.
Provide mentorship and guidance to customers via ad-hoc and structured training for working with and leveraging Fraym Data.
Work closely with customers, understanding their mission and workflows, to proactively provide support.
Gather specific technical and data requirements to translate customer needs to Fraym engineers and data scientists.
Recommend enhancements for data delivery formats, structure and processes.
Generate use cases and data user stories, illustrating Fraym’s value proposition.
Work well across diverse teams and effectively communicate your vision to execute on your goals.