Genting Rewards Representative Players Club

Resorts World NYC•Newburgh, NY

About The Position

The Genting Rewards Representative is responsible for greeting guests at the Players’ Club, processing applications, and distributing rewards. This role involves providing feedback to the marketing department, assisting with promotions and programs, and communicating effectively with guests. The position requires a consistent dedication to guests, colleagues, and the Company, with an understanding of the financial and customer relations impact of actions. The representative should exhibit courage, creativity, and initiative in presenting new ideas, be respectful of all viewpoints, and prioritize the guest in every decision. The role demands an ability to understand player system requirements, inspire confidence through business acumen and good judgment, and excel in a detail-oriented, deadline-driven environment. Excellent verbal and written communication, strong interpersonal and guest service skills, and the ability to collaborate with multiple employees are essential.

Requirements

Must be 18 years or older.
Must have a High School Diploma or GED.
One (1) year’s experience in guest service.
Knowledge of marketing program and/or ability to learn.
Knowledge of computer systems.
Knowledge of promotional system set up and/or ability to learn.
Must be able to obtain and maintain the appropriate gaming license through to the New York State Lottery.
Excellent verbal and written communication skills.
Strong interpersonal and guest service skills.
Ability to work with/for multiple employees.

Responsibilities

Greets all guests at the Players’ Club.
Processes Players’ Club applications.
Distributes rewards to Players’ Club members as indicated.
Provides feedback to marketing department on specific issues as they relate to the club and to the guests.
Provides assistance in execution of promotions, programs and drawings as requested by supervisory staff.
Receives direction from marketing department and effectively communicate to guest.
Performs other tasks as assigned.
Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results.
Must always be respectful and considerate of all viewpoints, situations.
Puts the guest at the forefront of every decision.
Ability to understand player system requirements.
Inspire confidence by exhibiting business acumen, good judgement and the ability to view the big picture demands of the company.
Ability to excel in a detail-oriented, deadline-driven environment.