Genetics Counselor Assistant

Erlanger Health System•Chattanooga, TN

About The Position

The genetic counseling assistant (GCA) will help facilitate genetic evaluation, testing and coordination of care of genetic patients under the supervision of the genetic counselor and medical geneticist. Duties may include triaging referrals, obtaining medical records and previous test results prior to patient visits, performing patient intakes, coordination of scheduling patients, sample collection and send out for genetic testing, completion of genetic testing order forms, and tracking the status of test results. The GCA will assist with documentation in the electronic health record, coordinating follow up, answering phone calls, and maintaining the genetics database.

Requirements

At least 2 years of college coursework in biology /health science
Demonstrated experience and success in working in a health care team producing positive outcomes
Excellent organizational, communication and interpersonal skills necessary
Ability to work in time sensitive environment and with confidential information
Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion
Ability to use change management skills, measure and drive for results
Strong analytical skills with financial data
Detail oriented
Ability to analyze issues and use sound judgment in determining the course of action
Ability to coach and mentor reports using open and active communication techniques
Ability to be a role model, support hospital vision, mission and strategic initiatives and hold reports accountable for results
Ability to engage, inspire and influence others
Excellent and effective writing skills
Ability to promote and maintain a culture of excellent customer service with all internal and external customers
Ability to think and act strategically
Ability to plan and execute process improvement initiatives which are measureable and demonstrate improvement