Genetic Counselor Assistant (SEIU)

UnitedHealth Group•Boston, MA

21h•$20 - $31•Onsite

About The Position

Under general supervision, the genetic counseling assistant is responsible for supporting genetic counselors and other clinicians (e.g MDs) with administrative functions, including triaging incoming cases for genetic counselor and geneticist review, and assisting with collecting necessary patient clinical information. Additional responsibilities may include coordinating and scheduling appointments, updating patients’ electronic medical records, routing telephone calls, assisting with the creation of educational materials and patient letters, participating in team meetings and performance/quality improvement projects.

Requirements

High School diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution or governmental unit
Computer experience required with the ability to use word processing and spreadsheet programs
Excellent problem-solving, multi-tasking, technology-literate skill sets
Solid interpersonal, customer service, time management, and organizational skills
Ability to communicate in a professional and appropriate manner
Ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information
Must live within a commutable distance

Nice To Haves

Experience in a clinical setting and within a genetic specialty clinic
Electronic medical record (EMR) experience
Working knowledge of patient related documents

Responsibilities

Obtains patient medical record for clinical appointments
Outreaches to patients regarding scheduling and phone inquiries related to the genetic services
Coordinates and researches all insurance coverage for genetic testing for patients
Prepares letters of medical necessity and family letters about genetic diagnoses with guidance from genetic counselor or clinical geneticist
Completes forms needed for visits and submits to genetic counselor/clinical geneticist for review
Review patient record for missing information
Verifies prior authorizations
Obtains family history information under supervision of genetic counselor/clinical geneticist
Provides patients and families updates about insurance authorizations decisions and status of testing
Assists with coordinating genetic testing for family members for both diagnostic testing as well as research genetic testing
Develops and monitors provider appointment templates
Under supervisor direction adjusts templates and coordinates rescheduling of patients
Prepares and distributes department clinical schedule
Works with supervisor on coverage issues
As directed assists with patient chart reviews and case preparation for genetic counselors and other clinicians
Assists with patient follow-up correspondence regarding testing results
Maintains and analyzes genetics practice data (e.g. monthly visits positive results etc)
Participates in and with supervision leads performance improvement initiatives and helps to implement new clinical workflows
Trains and orients new staff as needed
May also be involved in interviewing and on-boarding of new staff
Provides back-up coverage for other support staff as necessary
May represent department on groups and teams related to upgrades of the electronic medical record
Performs other duties as assigned