Genetic Counseling Assistant (SEIU), Kenmore- Atrius Health

UnitedHealth Group•Boston, MA

10h•$18 - $32•Onsite

About The Position

Under general supervision, the genetic counseling assistant is responsible for supporting genetic counselors and other clinicians (e.g MDs) with administrative functions, including triaging incoming cases for genetic counselors and geneticist review, and assisting with collecting necessary patient clinical information. Additional responsibilities may include coordinating and scheduling appointments, updating patients’ electronic medical records, routing telephone calls, assisting with the creation of educational materials and patient letters, participating in team meetings and performance/quality improvement projects. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

High School diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution or governmental unit
Computer experience with the ability to use word processing and spreadsheet programs

Nice To Haves

Educational or professional background in Biology and/or Genetics
Experience in a clinical setting and within a genetic specialty clinic
Electronic medical record (EMR) experience
Working knowledge of patient related documents

Responsibilities

Obtains and reviews patient medical records for clinical appointments, ensuring all required information is complete
Coordinates patient scheduling responds to phone inquiries and manages appointment-related communications for genetic services
Research insurance coverage verifies prior authorizations, and coordinates approvals for genetic testing
Prepares letters of medical necessity, family letters regarding genetic diagnoses, and other visit-related documentation for review by a genetic counselor or clinical geneticist
Collects family history information under the supervision of a genetic counselor or clinical geneticist
Provides patients and families with updates regarding insurance authorization decisions and genetic testing status
Coordinates genetic testing for patients and family members, including diagnostic and research-related testing
Manages provider appointment templates, coordinates patient rescheduling, prepares clinical schedules, and assists with coverage planning
Assists with patient chart reviews, case preparation, follow-up correspondence, and communication of testing results
Maintains and analyzes genetics practice data, including patient volumes, testing outcomes, and other departmental metrics
Participates in performance improvement initiatives and supports the implementation of new clinical workflows
Trains, orients, and may assist in interviewing and onboarding new staff
Provides backup support for other departmental staff as needed
Represents the department on committees or project teams, including electronic medical record enhancements
Performs other duties as assigned
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information
Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
Ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
Excellent problem-solving, multi-tasking, technology-literate skill sets
Solid interpersonal, customer service, time management, and organizational skills
Ability to communicate in a professional and appropriate manner