Genesys Reporting Expert

Tech Talent International•Chicago, IL

6d•Onsite

About The Position

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently seeking a Genesys Reporting Expert to join our clients' team on a contract basis. As a Genesys Reporting Expert, you will be responsible for designing, developing, and implementing reporting solutions for our clients using Genesys software. This is a great opportunity for someone who is passionate about data analysis and has a strong understanding of Genesys reporting capabilities.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 3 years of experience in a similar role, preferably with Genesys reporting tools
Strong understanding of Genesys reporting capabilities and best practices
Excellent analytical and problem-solving skills
Proficient in SQL and other data analysis tools
Experience with data visualization tools such as Tableau or Power BI
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Strong attention to detail and ability to meet tight deadlines

Responsibilities

Assess gaps between Cisco and Genesys systems being used
Work with key business stakeholders in identifying Genesys reporting needs
Design and develop reporting solutions for clients using Genesys software
Collaborate with cross-functional teams to gather reporting requirements and ensure timely delivery of solutions
Create and maintain documentation for reporting solutions and processes
Troubleshoot and resolve any technical issues related to reporting
Stay updated on the latest Genesys reporting features and provide recommendations for improvement
Conduct training sessions for clients on how to use Genesys reporting tools effectively
Prepare and present reports to clients and stakeholders on the performance of reporting solutions
Ensure data accuracy and integrity in all reporting processes
Assist supporting an a large Cisco to Avaya migrations