Genesys Production Support Engineer
About The Position
The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.
Requirements
- 8+ years supporting Contact Center technologies
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Nice To Haves
- Genesys Engage administration
- SIP, Telephony and CTI troubleshooting
- Workforce/Reporting tools exposure
- ITIL Foundation certification
- Monitoring tools (Splunk, Dynatrace, AppDynamics)
- Production incident management experience
- Banking contact center support background
Responsibilities
- Genesys platform administration/support
- IVR platform support experience
- CTI platform support and troubleshooting
- VoiceXML development/support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
